Implementation Analyst, OpenGov
$70-85k
OTE
Cloud ERP software for the public sector
Open for applications
Cloud ERP software for the public sector
501-1000 employees
Open for applications
$70-85k
OTE
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- 2+ years of experience of software implementation consulting or transferrable work with external clients preferred
- Knowledge and experience in analyzing and reporting large volumes of financial and operational data, in addition to experience with government operational concepts and practices
- Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers
- Strong skills in conceptualization of patterns, modeling, and design
- Strong Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error- checking, and developing properly formatted reports
- Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skills
What the job involves
- The Implementation Analyst will look to drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing their product knowledge, expertise and making solution recommendations
- This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov
- Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer’s implementation
- Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality
- Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform
- Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow
- Become an expert in governmental processes across multiple states
- Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers
- Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies
- Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.”
- This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out
Our take
As the world digitizes, governments must innovate their operations in order to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualize operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
Trinidad, San Jose, CA
Leadership
Zachary Bookman
(CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
Salary benchmarks
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