Strategy & Operations Manager, Cleo AI
People
£69-89.5k
+ Equity
1-3 days a week in office
AI personal finance assistant
Job no longer available
AI personal finance assistant
201-500 employees
Job no longer available
£69-89.5k
+ Equity
1-3 days a week in office
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- 2+ years of experience in operations, consulting, strategy, or similar roles
- Strong analytical skills with a focus on data-driven decision-making
- Intermediate proficiency in SQL for data analysis and reporting
- Strong project management skills
- Ability to think strategically while executing effectively at an operational level
- Excellent communication skills and the ability to influence stakeholders across all levels of the organization
- Comfortable working in a fast-paced, high-growth environment
Desirable
- Exposure to high-growth startup or fintech environments
- Ops experience at a larger more established tech org
- Process engineering experience
What the job involves
- Being an Operations Manager in the People team means working on a range of high-impact cross-functional projects
- You’ll be expected to step in and solve problems wherever they appear, with an ability to go from the strategic to the tactical very quickly
- You’ll be pushed to build understanding for multiple domain areas as you take on projects with tight deadlines
- This means your priorities can shift day to day, from building robust performance frameworks to implementing new systems or processes for recruitment, you’ll have an opportunity to gain exposure across one of the most important areas of any business
- You’ll take the lead in building and refining the key processes that drive talent density
- From setting up seamless goal-setting frameworks to streamlining performance reviews, you’ll be responsible for ensuring that our systems are not only efficient but also scalable as we grow
- You'll continuously look for ways to optimize every step of the process, working closely with the leadership team to get things done
- Data will play a central role in everything you do. You’ll dig into performance data to uncover insights, spot trends, and identify areas for improvement
- This data-driven approach will help you refine our performance management systems, ensuring they support employee development and company growth
- You’ll also be responsible for developing and tracking performance-related KPIs, making sure that the right metrics are in place to measure progress and success across the business
- Beyond performance management, you’ll work closely with the Chief People Officer on a range of initiatives
- This could involve contributing to larger org design projects, helping to implement new systems across the People function, or taking on key projects that support broader business objectives
- You’ll play a critical role in ensuring that the people operations side of the business is efficient, scalable, and aligned with our long-term vision
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Up to 26 weeks’ parental leave
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Pension/401K match up to 6%
- Learning & development budget
- Mental health support via Spill
- Flexible working for a healthy work–life balance
- Work remotely from one of our hiring locations, with a hybrid option in our London office (1+ day/week)
- Annual company off-sites
- Company-wide performance reviews every 6 months
- Clear progression plans with opportunities to lead, grow, and challenge the status quo
- We’ll cover your OpenAI subscription
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
Share this job
View 55 more jobs at Cleo AI