IT Support Engineer, Spring Health
$47.00 - $50.87 USD per hour + Equity
More information about location
5 days a week in office
Personalised mental healthcare
Be an early applicant
Personalised mental healthcare
1001+ employees
Be an early applicant
$47.00 - $50.87 USD per hour + Equity
More information about location
5 days a week in office
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- 3–5 years of experience in an IT support or IT operations role
- Strong macOS and iOS troubleshooting skills
- Hands-on experience with JAMF or a comparable MDM platform
- Proficiency with Google Workspace with Admin permissions
- Working knowledge of Okta or a similar identity and access management platform
- Experience with tools including Slack, Zoom, Asana, Asset Manager tooling, and Atlassian products
- Familiarity with password management platforms
- Comfortable with A/V systems, conference room technology, and basic networking troubleshooting
- Self-directed and highly organized able to manage priorities and make decisions independently without day-to-day supervision
- Clear and proactive communicator with both local colleagues and a remote team
- Basic to advanced knowledge of AI tooling including ChatGPT, Claude, Gemini
- Experience in workflow orchestration tooling (n8n, Zapier, Workato, Okta Workflows)
- Not sure if you meet every requirement? If this role excites you, we encourage you to apply
Desirable
- Experience acting as the sole IT point of contact for an office or site
- Prior exposure to vendor management or building/facilities coordination
- Familiarity with ITIL frameworks or formal ticketing/service management practices
- Basic knowledge of scripting languages
What the job involves
- Reporting to the Associate Director, IT Support, this IT Support Engineer will serve as the primary, and sole, IT presence at our San Francisco satellite office
- This person will lead all aspects of on-site technology support, from end-user hardware and software troubleshooting to A/V operations, SaaS administration, and building/vendor coordination
- Serve as the sole on-site IT point of contact for all SF employees, delivering Level I & II support for hardware, software, and SaaS issues, escalating Tier III issues to the NYC team with clear documentation and context
- Actively monitor the service queue to ensure SLAs are not breached and metric goals are achieved
- Own all A/V setup, maintenance, and troubleshooting for conference rooms, and support virtual meetings and webinars via Zoom to ensure a seamless hybrid experience
- Act as the primary IT liaison with SF building management, coordinating technology infrastructure needs, repairs, and facilities-related requests
- Manage local vendor relationships for repair, maintenance, and limited procurement needs
- Maintain accurate, up-to-date inventory of all hardware assets and accessories on-site
- Assist with IAM tasks including employee onboarding/offboarding, access provisioning, and periodic access reviews using tools such as Okta
- Support device management and compliance using JAMF or a comparable MDM platform
- Author and maintain knowledge base articles and SOPs relevant to the SF office environment and general IT best practices
- Proactively identify recurring issues, propose process improvements to reduce ticket volume, and participate in cross-functional IT projects contributing SF-specific context and feedback to the broader team
- What success looks like:
- Ticket resolution times consistently meet or exceed defined SLA targets
- Employee satisfaction with IT support, measured through periodic survey scores
- A/V uptime and meeting readiness conference rooms are operational and incident-free for scheduled meetings
- Onboarding and offboarding requests completed within defined turnaround windows
- Knowledge base coverage regular contribution of new and updated SOPs reflecting the SF office environment
- Reduction in repeat ticket volume through proactive identification and resolution of root-cause issues
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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