Technology Services Analyst, Kaluza
9 Month Fixed Term Contract
£30.4-35k
+ Discretionary Bonus Scheme
More information about location
5 days a week in office
Intelligent software platform powering the future of energy
Be an early applicant
Intelligent software platform powering the future of energy
501-1000 employees
Be an early applicant
£30.4-35k
+ Discretionary Bonus Scheme
More information about location
5 days a week in office
501-1000 employees
Company mission
To help decarbonise the world.
Role
Who you are
- You’ll have demonstrable customer service experience, technical support experience and will have held a previous client facing/desk side role position
- A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open cases at the same time
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
- A strong interest in IT and emerging technologies
- Good analytical and problem-solving skills, with a methodical approach to troubleshooting
- Basic knowledge of Mac hardware, including experience diagnosing and resolving common issues
- Experience supporting users across ChromeOS and macOS environments
- Familiarity with Google Workspace and its core applications, supporting both end users and day-to-day operations
- Google Workspace administrative experience (user management, access control, and basic configuration)
- A foundational understanding of TCP/IP networking principles
- Experience providing 1st and 2nd Line IT Support, with the ability to prioritise and manage multiple requests effectively
- We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you
What the job involves
- Reporting To: Senior Tech Services Manager
- You will be providing first class customer service and support to Kaluza’s Internal Customers. You will be supporting a wide range of requests from the Kaluza community
- You will be working with colleagues in the UK, as well as Australia. You will be expected to deal with all on site technical requests that come in, and will have an escalation point should you need it
- You will be expected to continually learn and evolve into the role and will be expected to escalate less requests as your skill set expands
- You will be part of building and maintaining processes for our team as well as continuous improvements
- You will be expected to create, update and own our technical documentation
- This will need to be kept up to date so that we can onboard new staff efficiently and effectively
- You will be expected to manage and maintain office tech equipment as well as ensure that the productivity tooling runs seamlessly in the offices, including AV requests that require our input
- You will need to ensure work is completed efficiently and able to hand over for our staff in other timezones
- Problem investigation
- Problem diagnosis
- Solution implementation
- Documentation of actions and findings
- Communication with customer throughout process
- Escalation of problem where appropriate
- A key part of our Starters, Movers, Secondee’s & Leavers process
- Able to work independently, and collaborate with colleagues in different timezones
- Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans
- AV Support for events
- Preparation of equipment and services in line with work specification and appropriate deadlines
- Implementation of hardware and services through onsite or remote
- On going documentation and updating of records regarding supported networks
Application process
- Closing date for applications: Friday 16th January 2026
Salary benchmarks
Our take
The energy landscape is one of the most dynamic and fast-evolving sectors in the world. More and more energy retailers are looking to move further toward digitisation and reap the benefits of modern technology in an increasingly connected world. But many are struggling with the transition, held back by legacy operating systems which slow them down, drain resources, and hamper innovation.
This is where Kaluza comes in. An ecosystem of platforms whose services range from energy billing to smart electric vehicle charging, Its real-time cloud platforms transform supplier operations, reducing the cost to serve and boosting customer engagement. Essentially, its platform is aimed at helping businesses streamline their operations, saving them time, effort, and money which can be better invested elsewhere.
Kaluza is riding the momentum of a growing desire for sustainable business and services. Its program relating to electric car charging, for example, will be able to capitalise on huge new demand in that sector - over 100,000 electric cars are already on the roads in the UK, and Bloomberg New Energy Finance has predicted that electric cars will account for over 50% of new global car sales by 2040. As the globe moves further towards sustainable use of energy in the coming years, Kaluza could be very well positioned to capitalise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (1 round)
Jun 2024
$100m
LATE VC
Total funding: $100m
Company benefits
- Progressive leave policies - including leave dedicated to the moments that matter to you the most
- Annual discretionary bonus
- Dedicated personal learning and home office budgets
- Flexible working — we trust you to work in a way that suits your lifestyle
- 26 days holiday
- Kaluza Share Scheme
Company HQ
Kensington, London, UK
Articles
Leadership
Melissa Gander
(CEO)Initially joined Kaluza as COO before becoming CEO in 2024. Previously worked at OVO Energy in a number of roles, including Managing Director of Smart Metering and Group COO. Prior to that, they worked at INEXUS as a Process and Performance Analyst and a Customer Manager.
People progressing
Joined as Senior Technical Product Manager in 2017, promoted after 2 years to Head of Product, promoted again in 2024 to their current position as Director of Product.
Joined Kaluza in 2020 as a Software Engineer, and in less than 2 years was promoted to Software Engineering Manager and again promoted in 2023 to Senior Software Engineer.
Diversity, Equity & Inclusion at Kaluza
- We are developing an dedicated Early Talent programme with a focus on underrepresented groups, offering different training opportunities within the business
- Our applicant tracking system, Greenhouse, also anonymously tracks the diversity of each candidate pipeline, so we can proactively take action when a pipeline needs to be more diverse
- We invest in tools, like Textio, and focused diversity job boards to help us reduce bias in our job postings and recruitment activity
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within Kaluza and the wider community
- Within Kaluza we have belonging communities set up, to offer support and forums for everybody
- We run monthly Inclusive Hiring Skills & Bias training that are open to all Kaluza employees
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