Senior Manager of People Operations, Justworks
$155.5-178.8k
Senior and Expert level
New York
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Be an early applicant
$155.5-178.8k
Senior and Expert level
New York
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- 8+ years of experience in People Operations, with at least 5 years in a leadership role
- Proven expertise in scaling People Operations functions, optimizing onboarding and employee lifecycle processes, and driving strategic initiatives
- Expert in core HR competencies, also with a global perspective. Proven experience/knowledge in pay and benefits administration/support within an international organization strongly preferred
- Experience with HRIS platforms, particularly Workday, with a focus on driving innovation and process improvements
- Visionary leadership with the ability to align operational priorities with organizational goals
- Exceptional project management and organizational skills, capable of executing complex initiatives and managing competing priorities
- Strong communication and interpersonal skills, with the ability to build trust and influence at all levels
- Data-driven decision-making skills, with experience leveraging metrics to measure impact and identify opportunities
- Passion for fostering an inclusive and empowering environment where employees can thrive
- Commitment to operational excellence, innovation, and continuous improvement
- Collaborative, open, and values-driven, embodying Justworks' vision and mission in every interaction
- As a Senior Manager, People Operations, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:
- Drives Vision and Purpose - Painting a compelling picture of the vision and strategy that motivates others to action; effectively commands a room and proactively shares challenges and successes through storytelling
- Builds Networks - Effectively building diverse formal and informal relationship networks inside and outside the organization
- Attracts Top Talent - Attracting and selecting the best diverse talent to meet current and future business needs
- Adaptability - The ability to adjust your approach or actions in response in an inclusive manner to changes in your external environment
- Ethical Practice - The ability to integrate core values, integrity and accountability throughout all organizational and business practices
- Optimizes Work Processes - understands that a workflow will never be perfect and could always benefit from revision and improvements; knows how to prioritize tasks in order to maximize productivity
- Manages Complexity - Understands the "why" behind their work, ideas, projects, and processes; balances autonomy, collaboration, and cooperation to promote agility; actively streamlines processes without being asked; communicates results to key stakeholders
What the job involves
- Justworks is seeking an exceptional Senior Manager, People Operations to act as the operational cornerstone of our People team, driving excellence and fostering an environment where employees can grow, thrive, and feel seen
- Beyond managing processes and programs, this role is about creating transformational experiences, setting the gold standard for operational excellence, and shaping the future of how we support and connect with our Justworkers
- As the Senior Manager, People Operations, you will lead a team committed to delivering innovative and scalable solutions across the employee lifecycle
- From revolutionizing onboarding to streamlining operations and implementing strategic initiatives, you’ll play a pivotal role in creating an environment that attracts, retains, and inspires top talent
- Serve as a key leader within the People team, fostering collaboration and alignment with the broader vision
- Position People Operations as a business-facing CoE and elevate its profile and service levels
- Inspire, coach, and develop a high-performing team of People Operations Coordinators, Specialists, and Team Leads, cultivating a culture of excellence, ownership/accountability, and continuous growth
- Partner with leadership to shape People Operations into a strategic enabler of organizational success, aligning operations with our mission to empower employees and foster belonging
- Oversee the People Operations Service Desk (e.g. Jira), ensuring prompt resolution of inquiries, adherence to SLAs, and the delivery of high-quality support across payroll, benefits, and employee lifecycle needs
- Own and optimize the administration of benefits programs, time off policies, and compliance initiatives, ensuring efficiency, accuracy, and a seamless employee experience
- Lead efforts to simplify processes, remove friction, and create scalable systems that align with our "simplify and measure" pillar
- Reimagine the onboarding experience to make it a flagship program that inspires and engages new hires from day one, accelerating their integration and impact to Justworks
- Design and implement innovative onboarding tools, training, and touchpoints that reflect Justworks' values and support long-term retention
- Lead initiatives to continuously enhance the employee experience, leveraging insights from engagement surveys and listening strategies to adapt and evolve
- Establish and track People Operations KPIs to measure impact
- Lead the operational management of Workday (HCM, Benefits, Time Tracking, Time Off etc), driving automation, scalability, and a frictionless employee experience
- Collaborate with cross-functional partners to implement changes that support global expansion, compliance, and local policy needs
- Collaborate closely with People Systems team to aim higher with our Workday investment
- Support leadership in implementing a high-performance framework, contributing to a culture that enables employees and the business to grow
- Partner on strategic initiatives such as job architecture and organizational alignment reviews to ensure clarity and adaptability in structures and career paths
- Build and refine People Operations SOPs to promote consistency, compliance, and continuous improvement
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company values
- Camaraderie: As a growing company, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. Be an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness: We believe in radical transparency. This means being willing to share information, understand other perspectives, and consider new possibilities. Be curious, ask open questions, and be receptive to thoughts and feedback from others.
- Grit: They say when the going gets tough, the tough get going. We are a team of hardworking individuals with the courage to persevere. Be committed, be earnest, and dive in to get the job done well with a positive attitude.
- Integrity: We do the right thing. Be honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity: We make things easy for everyone to understand and do. Be innovative, unafraid of streamlining processes, a clear and concise communicator, and don't overcomplicate solutions.
Company HQ
Fulton Ferry District, NY
Articles
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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