Community Operations, Reddit

• Previous experience as a moderator on Reddit is required
• Familiarity with Zendesk or similar ticketing systems
• Proven experience in providing first-line support in a customer service environment
• Excellent verbal and written communication skills
• Strong analytical skills with the ability to troubleshoot issues effectively
• Experience working in a team-oriented environment and collaborating with cross-functional teams

Desirable

• We are seeking a Community Support Specialist to join our Community Support Team
• This role will primarily focus on managing ticketed support requests from our community of moderators
• You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience
• Additionally, you will provide ticketed support to Reddit users and moderators
• Handle and resolve ticketed support requests from moderators promptly and effectively
• Provide first-line support for non-technical issues raised by Reddit users
• Escalate complex issues to appropriate teams and follow up to ensure resolution
• Collaborate with cross-functional teams to identify and implement improvements in moderator support processes
• Maintain comprehensive documentation of support interactions and resolutions
• Stay updated on platform changes and community guidelines to provide accurate support