Client Success Manager, Force Therapeutics
$70-80k
More information about location
Provider-driven digital care management platform
Be an early applicant
Provider-driven digital care management platform
21-100 employees
Be an early applicant
$70-80k
More information about location
21-100 employees
Company mission
To increase patient engagement and satisfaction with high-quality, clinically validated, remote care.
Role
Who you are
- We are looking for an experienced Client Success Manager with a track record of managing complex clients within a high-growth organization
- Experience in Digital Health Account Management: You bring 2-4 years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector
- Exceptional Communication Skills: You’re a talented and clear communicator who has experience presenting to large groups and high level stakeholders. You’re also comfortable representing your client needs in internal forums
- Customer-centric Approach: You have deep empathy for customer stakeholders and have a desire to understand their goals and concerns and actively work to provide a world-class experience
What the job involves
- The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force’s growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US
- The Client Success team works with each client in a highly customized fashion to ensure they reach their unique goals while living our mission to extend Force’s reach and impact via hospitals and health system partnerships across the country
- As the Client Success Manager, you will have responsibility for managing the day-to-day relationship for an assigned set of clients
- You will support a cross-functional group aligned to your clients including the Sr Client Success Managers as well as the Clinical Operations Advisors with an overarching emphasis on retaining the partnership
- Account Management: You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty
- Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities
- Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship
- Client Relationship: Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives
- Create client relationships where they are champions of Force who provide references, case studies, and testimonials
- Strategic Client Growth: Proactively identify expansion opportunities within your client base and engage your aligned Strategic Account Executive to drive expansions forward
- Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues
Our take
Telehealth has come on leaps and bounds since the 2010s, however, in some niches like orthopaedic care, the transition to digital services has been slower.
Force Therapeutics is changing that with its remote patient monitoring business providing physical therapy for people recovering from orthopaedic procedures.
The company focuses on integrating as many resources as possible to provide a holistic care platform including the patient’s clinical data, treatment protocol, and interactive elements to deliver personalized content at the appropriate touch points.
Force Therepeutics sells its services to healthcare providers who in-turn use the platform to augment their services for the patient. As long as Force can continue to deliver both cost savings and improved patient satisfaction for these providers, growth will be guaranteed.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2016
$2.5m
SEED
Feb 2015
$2.2m
SEED
Total funding: $5.2m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Bronwyn Spira
(CEO)Prior to founding Force Therapeutics, they ran the Inpatient Rehab department at Rusk Rehabilitation Center at NYU Langone Health before founding and running a successful New York-based multi-clinic practice. Master’s degree in physiotherapy from the University of the Witwatersrand in South Africa.
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