Senior Strategic Operations Manager, Mudflap
$137-185k
Fuel discounts for truck drivers
Open for applications
Fuel discounts for truck drivers
21-100 employees
Open for applications
$137-185k
21-100 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- 4+ years experience in tech operations, project management, and/or business analytic roles
- Strategy Builder: you can quickly understand business dynamics and company priorities and build a strategy and execution plan for merchant network success
- Analytical Skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus
- Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
- Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes
- Collaboration: you are a strong cross-functional partner and are comfortable working across multiple internal and external teams
- Communication skills: you can communicate complicated insights and arguments both verbally and in writing
- Merchant Technologies: you are comfortable with technology and able to quickly grasp the intricacies of our CRM, internal products, and partner technologies
What the job involves
- As a Senior Strategic Operations Manager, you will ensure that Mudflap’s operations are running efficiently, with world class customer experiences, and develop strategies for Mudflap’s future products. The Senior Strategic Operations Manager is a cross-functional champion that works across different teams and products at Mudflap.
- They are a versatile operations generalist who will focus on using data to drive business insights, optimize non-product functions, and drive forward new product offerings and/or growth
- Develop merchant strategy in partnering with truck stops and strengthen network and offering to drivers for fuel discounts, merchant offers, and overall truck stop experience
- Lead operational OKRs and KPIs for the merchant network, which will drive positive engagement and usage across Mudflap
- Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap product offerings and address business problems
- Optimize and execute merchant tablet, collateral, & onboarding processes, including inventory management and collaboration & coverage with internal hardware resources, merchant outreach teams, and vendors
- Develop and operationalize processes and functions to manage outreach to merchants, address systemic issues, and optimize merchant and product offerings
- Collaborate across teams to scale operations, optimize functions, and improve workflows and processes
- Scale best practices across cross-functional teams & merchants and bring to the table new ideas and methodologies to prioritize the work of our merchant teams, in their day-to-day and with an outlook for the medium and long-term
- Work closely with internal account management and partner success teams on technical projects and integrations, including transactional, truck stop, and vendor data
- Present recommendations and results to management and key decision-makers
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverage to drive sales for truck stops who offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company values
- Put Customers First: We put our customers and partners at the center of everything we do
- Be Curious: Have a learning mindset. Ask, wonder, dig, investigate. Share the joy of discovery
- Sweat The Details: We create magical experiences by obsessing over every detail
- Do The Right Thing: We operate with integrity and exercise good judgment, even if no one is watching
- Find A Way: We push past roadblocks to get the best outcomes for our customers and our teammates
- Own It: Show up prepared, be present, and make it count
Company HQ
Palo Alto, CA
Articles
Leadership
Sharon Yapp
(Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
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