Solutions Architect, ServiceTitan

• 5+ years of experience in:
• Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles
• Experience designing and supporting SaaS platforms with complex business logic
• Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar)
• Proven ability to translate business needs into technical solutions
• Excellent communication skills with both technical and non-technical stakeholders
• Strategic thinking with strong execution discipline
• Customer-first mindset with a consultative approach
• Ability to manage ambiguity and complex problem spaces
• Strong documentation and architectural reasoning skills
• Bias toward scalable, repeatable solutions
• If you have the skills but are hesitant to apply because of your background, apply anyway

Desirable

• The Solutions Architect at ServiceTitan serves as a trusted technical and business advisor to our customers, translating complex operational requirements into scalable, best-practice solutions within the ServiceTitan platform
• This role bridges business process design, technical configuration, and customer outcomes, ensuring customers achieve measurable value and long-term success
• Solutions Architects partner closely with Customer Success, Implementation, Product, Sales, and Engineering teams to design, validate, and optimize customer architectures that support growth, efficiency, and adoption across trades
• Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices
• Translate customer workflows into scalable configurations across: Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations
• Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements
• Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions
• Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools)
• Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environments
• Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders
• Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment
• Support customers through change management by guiding adoption and future-state design
• Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases
• Provide architectural guidance to Sales during complex pre-sales or upsell motions
• Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities
• Create and maintain solution documentation, diagrams, and decision logs
• Ensure solutions are scalable, supportable, and aligned with internal standards
• Identify risks early and proactively recommend mitigation strategies