Sales Administrator, Recollective
CA$45-65k
More information about location
Qualitative research & insight community platform
Job no longer available
Qualitative research & insight community platform
101-200 employees
Job no longer available
CA$45-65k
More information about location
101-200 employees
Company mission
To power innovative online research projects and long-term communities, enabling organizations around the world to quickly unlock insights and drive success.
Role
Who you are
- If you thrive in a fast-paced environment, excel at multitasking, possess excellent communication skills, and enjoy being the organizational backbone of a team, this is a fantastic opportunity to make a significant impact
- 2+ years of experience in a similar role ideally within a sales, account management, or customer service environment
- Post-secondary education
- Experience in a market research-related field would be an asset
- Ability to multitask, with a positive and constructive attitude, handling multiple account and/or team member requests simultaneously, given the role will exist in a rapidly changing environment in which priorities may shift frequently
- A sense of urgency and commitment to completing tasks, with a focus on delivering results
- Excellent written and oral communications skills, with a demonstrated ability to build and establish relationships with clients and internal teams
- Proficiency with standard office software (e.g., Google Workspace) and comfortable learning new systems
- Experience with CRM software (e.g., Salesforce, etc.) is a significant plus
- Meticulous attention to detail, innovative thinking, and problem-solving skills
What the job involves
- We are seeking a highly organized, proactive, and detail-oriented sales administrator to join our dynamic Account Management team
- This role is designed to provide essential support to small business clients and to our account management team members, helping increase the team’s efficiency while offering exceptional and timely service to our clients
- Act as the first point of contact for inbound inquiries by clients, via the company’s Sales Helpdesk, replying directly to small business requests for new project cost quotes, preparing and executing requests for contract updates/upgrades, providing email responses to clients on basic questions, etc.)
- Triage requests and efficiently route more complex issues to the appropriate Account Manager or other team members within the organization
- Help develop and maintain standard responses and knowledge base articles to help clients find answers on their own, to the most commonly asked questions
- Properly document relevant activities and data in systems such as Salesforce CRM to properly track sales bookings, client interactions, etc
- Assist Account Managers with administrative tasks, including scheduling client meetings, and coordinating follow-ups by the appropriate individuals to meet client needs
- Maintain accurate and up-to-date records in our CRM system (e.g., logging activities, updating contact information, managing opportunity details)
- Assist with onboarding new clients from an administrative perspective
- Identify opportunities to streamline administrative processes within the Account Management team
- Collaborate with other departments (e.g., Sales, Marketing, Enablement, Services, Support) as needed on cross-functional tasks
- Perform other administrative duties as assigned to support the team's success
Our take
Recollective began building online community software as a service back in 1998. Now, the platform is used by over 12,000 companies for a slightly adjacent, but perhaps far more lucrative purpose: orchestrating qualitative market research. This includes screening, onboarding, researching, conducting analytics, and reporting, and it’s attracted the custom of heavy hitters like Sky, Wayfair, and Pulse.
It was a good market for Recollective to start cultivating early. The rise of mobile and digital engagement means that the pool of surveyable consumers is huge and growing, and the value of the gathered data is correspondingly substantial. Whilst Qualtrics has developed a competing service as part of their broader offering, and companies like Alchemer and UserTesting focus on rapid-delivery survey results, Recollective remains a firm leader in operating multi-featured operational tools with a single focus on market research.
The kind of insights Recollective provides aren’t getting any less crucial, either. In fact, companies are having to get more personalized and consumer-focused than ever to court today’s increasingly atomised market. Recollective has proven a resilient, innovative company with its finger on the pulse of what researchers need - and this will only continue to reward it.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Company HQ
Downtown, Ottawa, ON
Leadership
Alfred Jay
(Co-Founder & CEO)Alfred has served as Recollective's CEO since co-founding the company in 1998.
Philippe Dame
(Co-Founder & CPO)Philippe co-founded Recollective alongside Alfred in 1998 and has served as the CPO since. Previously, they were a Design Director at Magma Communications.
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