Senior Technical Account Manager, Axonius
Cybersecurity asset management platform
Open for applications
Cybersecurity asset management platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To give customers a comprehensive and always up-to-date asset inventory.
Role
Who you are
- Minimum 5 years of customer-facing experience in cybersecurity software / technology, with a focus on the following areas: Security Frameworks & Compliance, Asset Management, Vulnerability Management, Threat Detection & Incident Response, Endpoint Security, SaaS Security
- Hands-on experience working with technologies in the following categories: Endpoint Security (EDR, AV, Malware Detection), Network Security (IDS/IPS, Firewalls), Vulnerability Management, SaaS Security (CASB, DLP, SWG) and/or Identity Security
- Strong understanding of internet protocols (HTTP/HTTPS, REST APIs, etc.), data formats (JSON, CSV, SQL/NoSQL, etc.), and networking topology and components (firewalls, routers, etc.)
- Experience of working with healthcare / NHS is advantageous DSPT or CAF
- Understanding of common Security and Compliance frameworks such as: NIST, ISO, CIS, PCI DSS, SOC 2, DSPT etc
- Excellent verbal and written communication skills, with experience presenting technical information to C-level audiences
- Self-motivated problem solver with a customer-focused approach and strong ownership of results
- Fluency in German or Spanish is advantageous
What the job involves
- As a Senior Technical Account Manager (TAM) at Axonius, you'll be responsible for helping our customers get the most out of the Axonius Healthcare & Axonius platforms. You'll guide them through the Axonius customer journey, offering both big-picture advice and hands-on technical help
- To do well in this role, you'll need a solid technical background combined with great people skills
- You'll be the go-to person for your customers, tackling both their business needs and technical challenges
- Think of yourself as the bridge between our customers and the Axonius teams—Product Management, Sales, Engineering, and Support—working together to make sure everyone has a smooth and positive experience
- Ultimately, you will make Axonius products a cornerstone of your customers’ security program
- Customer Onboarding:Lead the technical onboarding process for new customers, including solution deployment, configuration, and integrations
- Technical Support: Provide prompt and effective technical support to customers, troubleshooting issues, answering questions, and escalating complex problems as needed
- Training and Education: Deliver technical training and educational sessions to customers, empowering them to effectively manage and utilize our solutions
- Product Expertise: Maintain a deep understanding of our cybersecurity products and services, staying up-to-date on new features and releases
- Lead QBRs with customer: Perform regular service reviews to ensure the customer is getting value from the platform
- Problem Solving: At ease working to understand the “why” behind customer asks, demonstrating commitment to strategic solutioning not just quick fix. Liaising with the product team as necessary,
- Documentation: Maintain accurate and up-to-date records of customer interactions, technical configurations, and support cases
Our take
Axonius solves the unglamorous yet critical problem of poor cyber hygiene, helping security teams that struggle to fully understand their assets, and whether these assets are secure and adhere to security policies. Its cybersecurity platform helps companies track and manage every device that accesses networked services.
The company was founded by a team of veterans of an elite intelligence unit of the Israeli Defense Force. Since launching, it has attracted some impressive customers including the New York Times, Schneider Electric, and AppsFlyer. The company stands out in a crowded market of cybersecurity tools by integrating with hundreds of different platforms, enabling CIOs to keep track of all their network assets.
Axonius is a company with unicorn status and has raised almost $600 million in funding so far. Its 2024 round was invested in acquiring startups and funding its work with channel partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2024
$200m
SERIES E
Mar 2022
$200m
SERIES E
Total funding: $595m
Company benefits
- Competitive compensation
- 100% coverage of your healthcare premium
- Flexible work environment
- Paid parental leave
- Annual all-company retreats
- We offer all this… and more
Company HQ
Rose Hill, New York, NY
Leadership
Dean Sysman
(CEO & Co-Founder)They worked as a team leader for the Israel Defence Force. They have a passion for startups and act as an investor in a list of cyber tech companies and sits on the board of Forbes Technology Council.
Ofri Shur
(CTO & Co-Founder)They also worked for the Israel Defence Force before moving into cyber security at Kay Hut.
Avidor Bartov
(CPO & Co-Founder)They also worked for the Israel Defence Force prior to co-founding Axonius. They act as an insider to YL ventures supporting Israeli entrepreneurs.
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