Client Success Manager, Wonder
$88-110k
OTE
$70.4-88k
BASE
More information about location
3-5 days a week in office
Extraordinary food that comes to you
Be an early applicant
Extraordinary food that comes to you
1001+ employees
Be an early applicant
$88-110k
OTE
$70.4-88k
BASE
More information about location
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Bachelor's degree
- 5+ years of experience in a B2B Account Management, Sales or Client Success role
- Experience upselling or cross-selling new and existing business to achieve a quota or growth metric
- Ability to analyze trends and patterns to identify opportunities within your book of business
- Passion to partner with Sales to optimize the client journey and lifetime revenue
- Excellent communication, organizational, and problem solving skills with strong attention to detail
- Comfort navigating high-stress situations to de-escalate and resolve client complaints
- Ability to effectively work with and, as needed, lead communication with cross-functional internal teams
- Requires technical competence and an aptitude for learning new systems. Experience with Google Suite and Client Success tools (ChurnZero, Gainsight, Salesforce) is a plus
- Excellent collaborator, actively participates in group discussions, leading as needed and coaching teammates
- Comfortable with ambiguity and change and thrives in a fast paced environment
- Some travel may be required
What the job involves
- The Client Success team in Grubhub for Business works with SMB and Enterprise organizations who have Grubhub meal programs for their employees
- CSMs assist their SMB and Enterprise clients in onboarding, facilitating and growing their corporate meal program which can include individual orders, group orders, catering, and event based services
- CSMs are experts on the corporate program, features, and use cases
- They continuously work to identify and complete revenue upsell and cross-sell opportunities through maintaining good client relationships
- Senior CSMs work with the largest Grubhub for Business clients including Fortune 500 companies who have 7 figure annual budgets
- As more experienced members of the team, Senior CSMs are responsible to mentor more junior and/or newer team members in addition to managing their personal book of business
- Additionally, seniors demonstrate the CSM standard of excellence to the broader team through their behaviors and outcomes
- Own a book of business and associated revenue objectives for 50 - 200 clients, which will have varying activity: a portion of the book will be “always-on,” some seasonal, and one-time events
- Prioritize your book of business, in partnership with the team manager, to ensure a heavy focus on revenue impact from our VIP accounts
- Identify revenue upsell and cross-sell opportunities through maintaining good client relationships, doing frequent discovery and alerting clients to promotions and special offers
- Partner with the sales team to ensure the successful onboarding of new business, engaging with customer stakeholders to quickly understand their goals to set up the account for success over time
- Execution of client training and other onboarding tasks for Grubhub’s largest corporate clients, ensuring a successful launch and client's ability to independently manage their program
- Monitor client performance, address open issues including order issue triage and in times of client dissatisfaction, de-escalating as needed and forming clear steps to reach resolution
- Lead virtual or in-person client meetings for day to day management of accounts, quarterly business reviews or other meetings as needed
- Log activities in Salesforce including attaching email communication, submitting opportunities, and flagging risk scenarios via risk cases. Keep opportunities up to date with accurate data and upsell values
- Meet KPIs, as designated by team manager, including but not limited to delivering QBRs, logging opportunities and client engagement
- Own contract renewal process, including contract negotiation to meet Grubhub and client financial objectives
- Maintain expert level product knowledge of existing and new features and functionality
- Liaise with other departments such as Marketing, Operations, Product, Finance, Revenue Ops, and others to determine the best solution to client needs, communicate feedback and relay trends
- Covers and supports team members as needed for out of office coverage and knowledge sharing. Formally mentors new and/or junior CSMs
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2026
$200m
LATE VC
May 2025
$600m
LATE VC
Total funding: $2.3bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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