Account Manager, Lendscape
+ Performance-based incentives linked to portfolio retention and growth.
Business financing platform
Be an early applicant
Business financing platform
201-500 employees
Be an early applicant
+ Performance-based incentives linked to portfolio retention and growth.
201-500 employees
Company mission
To provide the most comprehensive and flexible solutions for the working capital finance industry.
Role
Who you are
- Proven track record in account management, customer success or a client-facing commercial role — ideally in B2B SaaS or fintech
- Experience managing complex, senior client relationships over multi-year engagements
- Demonstrable success in retaining and growing client portfolios, including renewal ownership and expansion sales
- Background in financial services, lending or financial technology is a strong advantage
- Comfortable operating in a global organisation with clients and colleagues across multiple time zones
- Relationship builder: you establish trust quickly at all levels, from operations teams to C-suite
- Commercially sharp: you understand ARR, expansion, churn and how account management drives revenue outcomes
- Proactive: you identify risks and opportunities ahead of clients raising them, not after
- Organised: you can hold a complex picture across a portfolio of accounts without dropping threads
- Clear communicator: written and verbal, across both technical and commercial audiences
- Credible in fintech or lending: you understand the world our clients operate in
- Client-first mindset — you genuinely care about your clients' success, not just contract renewal
- Accountability: you own outcomes, not just activities
- Collaborative: you work well with Support, Delivery, Product and Sales without needing to own their functions
- Resilient and calm under pressure, particularly when managing escalations
- Curious: you invest in understanding each client's business deeply
What the job involves
- You will be the single point of accountability for a portfolio of Lendscape clients after they go live. You own the relationship, the health of the account, and the commercial trajectory — not just the day-to-day service. This is a relationship-first, commercially-minded role that sits at the heart of Lendscape's client retention and growth strategy
- Serve as the primary point of contact and trusted relationship lead for a portfolio of Lendscape clients
- Build deep, multi-level relationships within each client organisation — from day-to-day users to senior stakeholders
- Develop and maintain a clear, documented account strategy for each client, covering their business objectives, product usage, risks and growth opportunities
- Ensure every client feels genuinely heard, valued and well-served by Lendscape
- Ensure we are meeting a NRR of 110% p.a. net retention
- This includes a 95% Gross retention target
- Proactively monitor the health of each account — adoption, usage, satisfaction and sentiment — and take action before issues escalate
- Act as the client's internal advocate: raise their needs, feedback and concerns with the right teams inside Lendscape
- Own the resolution of escalated issues, ensuring the client has visibility of progress and confidence in the outcome
- Oversee the client's support experience — not by managing tickets directly, but by ensuring Support is performing to SLA and the client is not suffering in silence
- Participation Rate (active reference participants) – 15% of total customer base
- 4 new case studies per annumn from existing and new logos (where appropriate and allowed)
- Take ownership of the client relationship at the point of go-live handoff from the Delivery team
- Drive successful onboarding, product adoption and time-to-value in the post-implementation period
- Ensure clients understand and fully utilise the features most relevant to their business
- Coordinate the hyper-care period with the Delivery team, ensuring a smooth and confident transition for the client
- Own the renewal process for your portfolio, developing the commercial strategy for each account in advance of contract milestones
- Identify and develop expansion opportunities — additional modules, users, geographies or use cases — and progress them through to commercial closure with CRO support where required
- Maintain accurate, forward-looking renewal and expansion forecasts within the CRM
- Ensure clients are positioned to advocate for Lendscape — generating references, testimonials and referrals where appropriate
- Maintain visibility of any ongoing delivery activity within your accounts — upgrades, new module rollouts, change requests
- Serve as the senior client contact during project activity, ensuring expectations are managed and relationships are protected
- Coordinate with the Head of Delivery / PS when delivery issues threaten the client relationship
- Who you work with:
- Head of Account Management — your direct line and strategic sounding board
- Head of Support — ensuring client tickets and SLAs are being met
- Head of Delivery / PS — maintaining visibility of active projects
- CRO — commercial support on renewals and expansion opportunities
- CPO / CTO — product feedback and escalation on technical matters
- What success looks like:
- Your clients renew — and most expand
- Clients feel they have a genuine advocate inside Lendscape
- You spot problems before clients raise them
- You know each client's strategy better than they think you do
- NPS scores for your portfolio consistently improve year-on-year
Salary benchmarks
Our take
The business financing landscape is becoming increasingly fast-paced, and reacting to the speed of the market can be challenging. In addition to competition, businesses must deal with managing invoicing, accounting platforms, client portals and documentation. This can quickly lead to processes stunting the business growth they should be enhancing.
Lendscape provides a business financing platform, featuring a range of applications for onboarding, open accounting, client portals and document management. The company augments such services with a unique approach to customer service, offering testing scenarios, consultancy, hosted managed services and a query help desk.
Whilst there are many other business financing platforms for companies to choose from, many focus solely on onboarding. Lendscape instead provides end-to-end support to help improve workflow efficiency. Through this unified approach, the company helps businesses future-proof themselves for fast-paced financing - a vital service in today's landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- Variable pay system that rewards outstanding performance and keeps compensation in line with market trends
- Wellness App, a dedicated Wellness Month, corporate gym membership, and discounts from day one
- Financial advisory support and access to financial and welfare loans
- Private medical coverage with flexible options to suit your needs
- Life insurance to provide financial protection for your family
- Opportunity to lease an electric car through our EV scheme
- Access to bike stands and showers at the office
- Hybrid working policy that blends office collaboration with focused work at home
- Flexible work arrangements may be available
- At least 25 days of annual leave, plus bank holidays (UK staff can buy up to 5 additional days and earn an extra day each year, up to 30 days)
- Family, career, and sabbatical leave to support you through life’s events
Company HQ
Wimbledon, London, UK
Leadership
Brett Promisel
(CEO)Previously President and COO at Deep Pool Financial Solutions, COO of the SBS Business Line at Accuity for LexisNexis Risk Solutions, COO at Safe Banking Systems and Co-founder and CEO at FLYNN.
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