IT Support Lead, LADbible Group

Salary not provided

macOS

Bash

Windows

Powershell

Zendesk

Adobe Premiere

Adobe Creative Cloud

Senior and Expert level

London

3 days a week in office

Online social publisher

Be an early applicant

Online social publisher

201-500 employees

B2CB2BEnterprisePublishingEntertainmentDigital MediaSocial MediaCommunityMedia

Be an early applicant

Salary not provided

macOS

Bash

Windows

Powershell

Zendesk

Adobe Premiere

Adobe Creative Cloud

Senior and Expert level

London

3 days a week in office

201-500 employees

B2CB2BEnterprisePublishingEntertainmentDigital MediaSocial MediaCommunityMedia

Company mission

To give the new youth generation a voice, building communities which laugh, think, and act.

Job

Company

Role

Who you are

Solid experience in 1st–3rd line support roles, ideally in a creative, high-energy environment
Leadership experience — you know how to grow and support a team
A strong handle on IT infrastructure, device management, and security best practices
Top-notch communication and collaboration skills — you're approachable, calm under pressure, and solutions-oriented
Bonus points if you’ve worked in media, entertainment, or publishing, or have hands-on experience with creative tools like Adobe Premiere or Frame.io

Desirable

VIP support experience
Familiarity with video editing or storage workflows
Automation or scripting skills (PowerShell, Bash)
ITIL v4 certification or equivalent

What the job involves

You’ll lead a small but mighty team of IT Support Analysts, taking ownership of 1st, 2nd, and 3rd line support. Whether it's managing complex issues, maintaining security protocols, or making sure the tech setup runs smoothly for our senior leadership – this is a hands-on role with real impact
Leading, mentoring, and developing a distributed team of IT Support Analysts
Overseeing the day-to-day support ops and ensuring high-quality issue resolution
Acting as the escalation point for anything from a locked-out account to complex networking issues
Rolling out and refining IT support processes and workflows
Owning IT support budget and asset lifecycle — from software licensing to hardware procurement
Championing IT security protocols and compliance
Supporting AV and meeting room setups, especially during board meetings and key events
Building strong relationships across departments — becoming the face of IT support
Your Tech Toolkit:
Microsoft Office 365, Entra
JAMF, Intune MDM
Windows 11, macOS
Adobe Creative Cloud
Meraki / Unifi networking
Zendesk ticketing
Sophos Endpoint, Microsoft Defender

Salary benchmarks

Our take

LADbible Group was founded to revolutionise news and entertainment for the new social media generation. It does this with brands such as UniLad and LADbible, providing shareable, viral clips and content.

With an agile approach, LADbible group is one of the new age publishers that have quickly become competitors to traditional, mainstream media networks. Whilst its audience is traditionally young men, it also launched the women-focused brand, Tyla, to expand its reach among consumers.

This sector continues to be competitive, but LADbible Group has a significant presence, established following and distinct identity. All of this allows the company to maintain a strong position and continue to grow.