Customer Delivery Specialist, Saronic
Offers stock options
More information about location
Unmanned vehicles for maritime security
Open for applications
Unmanned vehicles for maritime security
501-1000 employees
Open for applications
Offers stock options
More information about location
501-1000 employees
Company mission
To redefine maritime superiority.
Role
Who you are
- This role is ideal for someone with a background in service supply chain operations who thrives in fast-paced, detail-oriented work
- Candidates with experience in high-volume warranty environments — such as automotive dealer service departments, manufacturing, or logistics — will be especially strong fits
- Bachelor’s degree preferred, or equivalent professional experience
- Minimum 3 years of experience in warranty management, service supply chain, or related operations
- Direct experience with warranty claim coordination, RMA processing, or recall administration
- Experience in claims management for a high-volume service department at an automotive dealer, or in manufacturing or logistics warranty environments, strongly preferred
- Proficiency with CRM systems for warranty tracking (Salesforce experience a plus)
- Familiarity with supplier warranty agreements, RMA processes, and service parts logistics
- Strong record-keeping and data accuracy skills
- Comfortable with ERP or supply chain systems
- Detail-oriented, with the ability to manage multiple claims and deadlines simultaneously
- Strong follow-through and accountability in process execution
- Excellent communication skills, both written and verbal
- Team player with a customer service mindset
What the job involves
- We are seeking a Mission Support Warranty Specialist to support the tactical execution of warranty operations within our Mission Services organization
- This Individual Contributor role will report to the Mission Support Program Manager and focus on the day-to-day tracking of warranty agreements, maintaining accurate data in our CRM systems, coordinating supplier warranty processes, and ensuring timely execution of returns and claims
- The Warranty Specialist will manage RMA coordination with OEM suppliers, track and administer customer warranty coverage, and serve as the primary claims coordinator for our engine manufacturer, including ship set commissioning, warranty claim submission, and recall management
- Track warranty agreements across customers and suppliers to ensure compliance
- Keep CRM systems up to date with warranty coverage, claims history, and status
- Monitor warranty expirations, claim deadlines, and recall notices
- Partner with Supply Chain on supplier warranty relationships
- Administer and track RMA processes with OEM suppliers, ensuring timely resolution of returns
- Coordinate inbound and outbound logistics for parts tied to warranty claims
- Act as the claims coordinator for engine manufacturer warranty programs
- Support ship set commissioning to ensure warranty coverage is properly established
- Submit, document, and follow through on warranty claims
- Manage recall notifications and processes in partnership with suppliers and internal teams
- Maintain SOPs for warranty tracking, RMA handling, and claims processing
- Provide regular reporting on warranty claims status, costs, and trends
- Support continuous improvements in warranty accuracy, responsiveness, and supplier engagement
- Reports to the Mission Support Program Manager
- Prolonged periods of sitting at a desk and working on a computer
- Occasional standing and walking within the office
- Manual dexterity to operate a computer keyboard, mouse, and other office equipment
- Visual acuity to read screens, documents, and reports
- Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
- Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)
Our take
Unmanned surface vehicles (USVs) are vehicles which operate at the surface of the water without a crew and can be used in oceanography and environmental monitoring, as well as for cargo transport or military applications. Saronic is a company developing USVs to have enhanced awareness and improved survivability, to be employed in maritime security.
Saronic's vehicles are designed to be smarter than previous models, with capabilities including adaptive path planning, multichannel communication, and the ability to better identify and track targets through a combination of passive sensors and advanced algorithms.
Saronic is clearly charting an ambitious course for the future of maritime innovation too. Through its strategic partnership with NVIDIA, the company has embedded cutting-edge AI and edge computing directly onto its autonomous vessels. By combining Saronic's shipbuilding and autonomy expertise with NVIDIA's advanced computing, the company is delivering smarter platform while modernizing US shipbuilding for the era of autonomy. With this momentum, Saronic should be able to scale its next-generation maritime solutions and lead the transformation of a critical industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2025
$600m
SERIES C
Jul 2024
$175m
SERIES B
Total funding: $845m
Company HQ
South Manchaca, Austin, TX
Leadership
Dino Mavrookas
(Co-Founder & CEO)Board Member of the Navy SEAL Foundation, and former Entrepreneur In Residence at 8VC. Spent 11 years as a Chief Petty Officer in the US Navy, from 2004 to 2015.
Rob Lehman
(Co-Founder & CCO)Founder of 9 Line Solutions, who is also a Communications Officer in the US Marine Corps. Previously the Chair and CEO of Temeku Technologies.
Vibhav Altekar
(Co-Founder & CTO)Former Advisor and Angel Investor for Standard Metrics and Chef Robotics. Spent 4 years working in Machine Learning at Anduril Industries.
Doug Lambert
(Co-Founder & COO)Former VP of Engineering at Terradepth. Before that, worked at Liquid Robotics for a total 8 years, ultimately as Head of Engineering.
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