IT Support Technician, Tekion

• 2+ years of experience in desktop support
• Experience working in Active Directory or similar tool for policy management and configuration
• Skilled troubleshooting with Mac and PC devices
• Experience working within a single sign on tool such as Okta or similar
• Capable in A/V equipment troubleshooting
• Experience with network equipment such as routers, switches, access points
• Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Helpdesk tickets order

Desirable

• We are seeking an experienced IT Technical Support Engineer to provide technical assistance for a range of systems and devices within our organization.
• This role is pivotal in ensuring seamless operations for our C-suite executives and broader workforce at our Pleasanton, CA headquarters. We’re looking for an individual who loves challenges, pushes boundaries and is passionate about IT
• Facilitate Helpdesk processes to be more efficient and effective
• Manage day-to-day Helpdesk ticketing system for employees
• Active Directory and Okta management
• Putting together policies and configurations within AD and Okta
• Provide employee technical assistance for Mac, PC and SaaS solutions
• Run diagnostics to resolve employee reported issues
• Work with routers, switches, racking, and cabling
• Install, make changes, and repair computer hardware and software
• Manage employee onboarding and off-boarding