Solutions Consultant, mParticle
More information about location
Customer data platform for multi-channel consumer brands
Open for applications
Customer data platform for multi-channel consumer brands
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To empower businesses to deliver personalized and engaging experiences to their customers across all screens and devices.
Role
Who you are
- 4 year undergraduate degree
- 3-5 years client-facing experience as a Solutions Consultant or in technical solutions implementation or technology consulting roles
- Experience collaborating with business and technology stakeholders
- Excellent written and verbal communication skills
- General knowledge of various digital marketing tools: analytics, attribution, ad serving, DMPs, push, social media
- General knowledge of data-driven marketing practices: audiences, retargeting, exclusions etc
- Mobile marketing and technology experience is a huge plus particularly deploying and supporting RESTful APIs & mobile SDKs and performing and supporting customer data integrations
- Based in London and able to go into the office on a hybrid basis
Desirable
- Industry experience is desired, with familiarity in mobile, data-driven marketing and SaaS solutions for marketing
- Ability to set and execute on priorities within a fun and fast-paced environment
- Excellent collaborator, with the ability to engage across multiple teams to drive an outcome
- Desire to be a key player within a strong team focused on exceeding client expectations
What the job involves
- As a Solutions Consultant at mParticle, you will work with both functional and technical customer stakeholders to ensure our customers are successful in onboarding their first-party and third-party customer data using mParticle’s SDKs, APIs, and integrations with cutting-edge platforms across the analytics, attribution, marketing automation, and social media domains
- Your work will be meaningful and have a strong impact on mParticle and our client’s success post-sales
- You will have a high degree of freedom in your work, with support from the entire mParticle team, and you’ll interact with some of the best minds in the data technology and marketing
- Support our EMEA based customers post sales
- Serve as a trusted technical advisor to our customers by providing technical expertise on the mParticle platform and sharing technical best practices
- Project manage customers’ mParticle implementations to ensure timely go-lives
- Evangelize, educate and support customers on data driven use cases and their execution
- Collaborate across mParticle’s product, engineering, sales, and client services functions in orchestrating solutions to customers' use cases
- Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices
- Travel as needed to customers
Salary benchmarks
Our take
As more customer data is created and consumed across more systems, touchpoints, and tools than ever before, it has become a universal need to connect these systems and data sources to drive personalization while respecting consumer privacy needs.
mParticle is a retail customer data platform that improves the way companies collect information on their customers. mParticle utilizes sophisticated algorithms and machine learning technology in order to help drive better customer interactions. The firm also provides a range of data analytics services, A/B testing, marketing, and data warehousing tools.
Big data analytics in retail is expected to reach a total market value in excess of $25.5 billion by 2028. To help capitalize on this, the company has sought several acquisitions, the most recent being AI startup Vidora and analytics provider Indicative.
It is also working on its product to reach larger clients. It recently launched a new toolkit that allows enterprises to gather data from across the customer lifecycle, as well as introducing Custom Access Roles to its platform. A direct sync with Snowflake also bolsters the platform's utility, with other data platforms including Google BigQuery, Amazon RedShift, and Microsoft Azure to be supported in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Oct 2021
$150m
SERIES E
Mar 2020
$45m
SERIES D
Total funding: $303m
Company benefits
- Pawternity policy
- 401k
- Unlimited time off
- Bring your dog!
- Commuter program
- Flexible hours
- Healthy snacks
- Parental leave
- Remote first
Company values
- Optimize to Customer Value - Recognize that the truest measure of business success is our ability to create new customers and to create value for them. Lead with, and optimize for customer value
- Succeed as a team - Carry your weight, let go of ego, and prioritize team success over self-interest. Continually fight entitlement, as well as the behaviors and decisions that can lead to entitlement in order to optimize the output of the system as a whole
- Own it - Complacency is the real enemy, and the cure for complacency is self-reflection and taking action. Recognize that the meaning we assign to our experiences is in our control. Address the hard things head on, even though they are often the easiest to avoid
- Seek the truth (no sacred cows) - Operate with humility while striving for accuracy and objectivity. Get answers from the source rather than second hand information. Bring awareness to your intentions and intention to your decisions
- Find your flow - Be mindful, and create the conditions around you in order to do your best work. Manage your energy, and own your own karma
- Place Bets - Embrace uncertainty, and take action. The only sustainable advantage comes from learning faster; learning requires failure. This also requires us to prioritize relentlessly, and not spread ourselves too thin
Company HQ
Gramercy Park, New York, NY
Articles
Leadership
Michael Katz
(CEO)Previously Founder & President of interclick, before becoming CEO, and was on the Board of Directors for BrightLine and Adaptly. Current Mentor at Techstars alongside working at mParticle.
Andrew Katz
(CTO)Spent 4 years as a Software Engineer and then worked as CEO of mStyle for over 5 years. Co-founded interclick and worked at Yahoo! as VP of Engineering.
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