Specialist Solution Engineer, Salesforce

• Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience
• Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles
• Deep experience and understanding of the Salesforce Platform is required
• Solid oral, written, presentation, collaboration, and interpersonal communication skills
• Ability to work as part of a team to solve technical problems in varied environments
• Strong presentation skills, both virtually and in person
• Value proposition-minded with strong business acumen

Desirable

• This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase
• The EBOU’s mission is to incubate, scale, and grow these solutions with a startup mindset
• You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio
• This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success
• As a Specialist Solution Engineer supporting Agentforce IT Service, you will be instrumental in demonstrating and evangelizing in these areas:
• Our IT Service Management (ITSM) solution revolutionizes how employees get help and how IT teams deliver it
• Built on the world’s #1 Service Cloud platform, Agentforce IT Service replaces outdated “portal-to-ticket” systems with an agent-first, conversation-first, workflow-driven experience
• You’ll be selling a solution that helps companies:
• Deliver Conversational, Always-On Support: Empower employees to get help in minutes, not hours, without leaving their workflow
• Agentforce meets users where they work — in Slack — allowing them to request hardware, reset passwords, or report issues through natural conversation rather than complex forms
• Automate End-to-End Incident Management: Accelerate resolutions with AI-driven triage, auto-creation of incidents, and intelligent routing to the right specialists
• Reduce manual effort and improve agent productivity by letting Einstein handle repetitive tasks
• Unify IT and HR Service on One Platform: Eliminate silos by bringing IT, HR, Facilities, and other service teams together within Salesforce
• Deliver consistent, cross-departmental experiences with shared workflows, automation, and analytics
• Gain Full Visibility with a Native CMDB: Leverage Salesforce’s Configuration Management Database (CMDB) to visualize asset relationships, dependencies, and health in real time
• Identify root causes, track service impacts, and resolve issues before they cascade
• Boost Productivity and Reduce Costs: Automate up to 80% of IT tasks end-to-end through workflow automation, AI assistance, and self-service
• Free up IT talent to focus on innovation instead of routine ticket handling
• Enable the Agentic Enterprise: Combine human expertise with AI assistance to create a self-healing, proactive support environment where employees and digital agents collaborate to solve problems faster than ever before
• A Specialist Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts
• This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions across the various Salesforce product lines
• Support deal cycles specifically tied to Agentforce IT Service Solutions, including:
• Performing Discovery Calls
• Performing Product Demonstrations
• Supporting technical architecture meetings
• Create and develop assets and programming to scale the Agentforce IT Service teams and solutions. This can include:
• Industry point-of-views
• Demo components and recordings
• Technical point-of-view documents
• Discovery guides
• Workshop programming
• Attend events to evangelize solutions (Salesforce World Tours, industry events, Dreamforce)
• Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs)
• Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits