Customer Support Agent, 5CA

Italian Speaker

Salary not provided

Junior and Mid level

Remote in Canada, EU, UK, US

Outsourced customer support for gaming, digital services, and beyond

Job no longer available

Outsourced customer support for gaming, digital services, and beyond

1001+ employees

B2BCommunicationCustomer service

Job no longer available

Salary not provided

Junior and Mid level

Remote in Canada, EU, UK, US

1001+ employees

B2BCommunicationCustomer service

Company mission

To optimize customer journeys with tailor-made CX.

Job

Company

Role

Who you are

You speak Italian and English at an advanced level
You are interested in E-commerce, consumer electronics, and customer satisfaction
You are always open to working with new technologies and products
You are a fast learner, take the initiative and excel at troubleshooting
You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus
Technical Requirements:
A minimum internet speed of 4 Mb/s download and 4 Mb/s upload internationally
A minimum of 4 GB RAM
A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
An Intel Core i5-6300U or better/similar
An Intel HD 520 Graphics card or better/ similar
A smartphone usable for two-factor authentication that runs at least:
Android 8.0 or newer
Apple iOS 15.0 or newer

What the job involves

As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team
You'll be on the front line talking to customers via email, live chat, social media, and phone
You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most
You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers

Our take

5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.

Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

-5% employee growth in 12 months

Glassdoor (3.2)

Company

Company benefits

100% remote
Work in an exciting international environment without leaving the comfort of your home
Fun, creative activities and events that connect you to 5CAers around the world

Company values

Cherish customers: Stripping everything away, you're left with the heart of our business — helping people.
Challenge the status quo: We drive innovation by embracing change — with open arms.
Chase adventure: We tackle every challenge with flexibility, enthusiasm, and experience.
Commit to quality: We deliver excellence in everything we do — every time we do it.
Celebrate your inner unicorn: Open-mindedness and embracing diversity are the keys to our success.

Company HQ

Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands

Leadership

Otto van Haaren

(CEO)

Has been at the company for over 20 years. Previously an Export Manager at primax.

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