Backoffice Specialist, tibber
Dutch Market
Office located in Keizersgracht, Amsterdam
Digital electricity supplier
Be an early applicant
Digital electricity supplier
201-500 employees
Be an early applicant
Office located in Keizersgracht, Amsterdam
201-500 employees
Company mission
To use digital technology to make electricity consumption smarter.
Role
Who you are
- We believe you are a structured "fixer" who enjoys turning complexity into clarity. For this role to be a great match, we believe you:
- Language Skills: Speak and write fluently in both Dutch and English. This is essential for communicating with local partners and our international team
- Numerical Affinity: Have a natural comfort with numbers and data. You enjoy the math behind calculations and recognize the data behind the data
- Consumer mindset: Numbers and processes guarantee exceptions. You find the best solution for the customer & Tibber at the same time
- Excel Savvy: No pro yet? No problem
- Process Mindset: Have a genuine affection for operational processes; you don't just follow a manual, you look for ways to rewrite it for the better
- Experience: Ideally have experience in a backoffice, customer operations, or administrative role, preferably within the energy or utility sector (though not required)
- Hybrid Heart: Enjoy the balance of a hybrid setup, being present in our Amsterdam office located on Keizersgracht & the possibility to work from home
- Please note that fluency in Dutch (both written and spoken) is essential for this role. Beyond that, you don't need to tick every box to apply. If this role sounds interesting and you recognise yourself in most of it, we'd love to hear from you!
What the job involves
- As a Backoffice Specialist, you will be responsible for the "fine-tuning" of our Dutch operations
- This is a role for someone who loves the intersection of data, processes, and problem-solving
- You won’t just be executing tasks; you’ll be identifying bottlenecks and improving how we work with grid operators and suppliers to ensure the energy transition is seamless for every Tibber user in the Netherlands
- Operational Excellence: Manage and solve (complex) operational tickets related to grid connections, metering, and billing
- Supplier Mediation: Act as the primary point of contact and mediator between Tibber and other energy suppliers or Dutch grid operators (Netbeheerders)
- Process Improvement: Proactively identify opportunities to automate or streamline current backoffice workflows to increase efficiency
- Process Implementation: Seamlessly implementing new processes and rules based on the ever-changing political and energy landscape to ensure compliance
- Data Management: Maintain data quality within our systems, ensuring that customer and energy data is accurate and up-to-date
- Problem Solving: Dive deep into operational discrepancies, using your analytical skills to find the root cause and implement lasting solutions
Our take
The average household today is in a position to purchase electricity from a range of suppliers, but classically will only buy from one. Tibber supplies an AI for households to purchase energy from a number of suppliers, at the best prices at the best time of day, to reduce their electricity costs, alongside helping them to reduce usage in their homes.
The platform was built as a response to outdated utility management tools. Users access the service via an app, with the AI purchasing electricity automatically at the lowest possible price, as well as alerting customers to consume energy during the cheapest hours of the day.
The Tibber hub for smart homes is able to connect various energy sources, such as solar panels and EV chargers, to enable more intelligent electricity production as well as consumption. The company has seen huge amounts of investment, serves hundreds of thousands of households, and has its sights set on continued expansion across Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2024
$109m
LATE VC
Mar 2022
$100m
SERIES C
Total funding: $292.1m
Company benefits
- Flexible work hours
- Offices in Stockholm, Helsinki, Berlin and Førde
- Annual pop-up office, to gather the work force to work, explore a new city and spend time together
- “No shoe” policy at the office to enhance the feeling of coming home - a great opportunity when it comes to showing off your slipper fashion range
Company HQ
Førde, Vestland
Leadership
Edgeir Vårdal Aksnes
(Co-Founder & CEO)Former EVP and Head of Software and Business Development at Enoro. Previously Development Manager at Visma. Co-founded Deriga.
Daniel Lindén
(Co-Founder & CPTO)Former Head of Product Management at Enoro. Previously Head of Product Portfolio at Tieto, with experience in Business Development.
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