Customer Onboarding Coordinator, Brightwheel
6 Month Temporary Contract
$21.63 an hour
Online platform for early education management
Job no longer available
Online platform for early education management
501-1000 employees
Job no longer available
$21.63 an hour
501-1000 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- We need go-getters who are excited to help customers adopt new technology that can have a huge impact on their program
- You are comfortable independently driving critical tasks, have an attention to detail, and have polished customer-facing phone skills
- 1+ years of professional experience, ideally in sales or customer service
- High-volume phone-based sales/customer service experience a plus; Sales development or inside sales experience at a SaaS company is preferred
- Good command of English both oral and written and customer service skills (active listening, provide basic instructions, professional demeanor)
- Bilingual written and verbal communication ability, specifically Spanish, a plus
- Comfortable using Google Suite tools (ex: Docs, Sheets, and Slides), and have a demonstrated ability to navigate and use these tools to perform daily tasks in an efficient manner
- Ability to self-manage time sensitive tasks and deliver on time every time
- Great attention to detail - nothing can slip through the cracks when we’re supporting our customers
- Comfort with working remotely using communication tools such as Slack and Zoom
- Experience with CRM systems (Salesforce in particular) a plus
- Associate’s degree, Bachelor's degree or comparable professional experience. Recent graduates welcome to apply
What the job involves
- The Customer Onboarding team assists new customers learn how to use brightwheel for the first time
- We are seeking Customer Onboarding Associate contractors as we rapidly expand and prepare for our busiest season of the year
- You are also able to collaborate and communicate effectively with experienced Customer Onboarding team members who will support you to quickly get up to speed and become a productive member of the team
- This position is a 6 month contract position, but has the possibility of becoming full-time with strong performance and if there is a business need
- Drive critical and time sensitive tasks that support customers learning to use the platform
- Work in a variety of workstreams that support the Customer Onboarding team, including but not limited to customer scheduling and data entry
- Contact customers via phone, email, and text to facilitate call scheduling and collect customer information
- Communicate clear and concise instructions via email and phone to customers, as well as any requested clarification and completion of customer requests
- Upload customer data files with strong attention to detail and accuracy
- Sort through requests, prioritize, and report out on task progress and completion
- Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
- Develop expertise in our platform and act as a subject matter guide for our customers
- Exhibit empathy towards our customers and each other at all times
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Brightwheel's platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. It was quick to adapt to school closures too by offering distance learning capabilities and health testing. And on top of this, it also caters to childcare in lower-income areas with a freemium model. Making its a go-to platform for early education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company HQ
Financial District, San Francisco, CA
Leadership
Dave Vasen
(Founder & CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
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