Technical Product Support Specialist, Bubble
New Grad
$79k
+ Equity
More information about location
Office located in Manhattan, NY
AI app builder
Open for applications
AI app builder
501-1000 employees
Open for applications
$79k
+ Equity
More information about location
Office located in Manhattan, NY
501-1000 employees
Company mission
To let anyone build powerful web and mobile apps visually, without code.
Role
Who you are
- If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you
- You’re a high achieving recent college graduate, that meets our requirements listed below
- You’re excited to jump start your career in tech by joining a fast growing startup
- You’re motivated, a quicker learner, and you enjoy problem solving
- You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business
- Embodies Bubble’s values
- Exhibits an investigative mindset, high attention to detail, and aptitude for learning
- Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
- Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
- Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code
- Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift
- Can commute to our NYC office regularly
What the job involves
- Our Technical Product Support team is an escalation team to our earlier stages of support
- We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges
- In addition to providing support, we serve as a strategic partner to the rest of the company — sharing common confusions with our Product team, escalating platform-wide bugs to our Engineering team, and identifying churn-risks to our Sales team, amongst other forms of collaboration
- Because we work so closely with our users and product, many on our team grow and specialize in focus areas throughout the broader Support/Success org and beyond, including sales, product, and engineering
- As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software
- Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users
- Become an expert in all things Bubble — our product, users, and company
- Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team
- For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
- For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual
- For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
- Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
- Collaborate with other teams to improve our users’ overall experience with Bubble
Our take
More people than ever are interested in starting a digital product business such as a SaaS, social network or marketplace, but getting started is tough. Creating tangible proof-of-concept products generally requires software development skills, and without experience in coding, this usually results in expensive programmer hires.
Bubble provides a no-code software development platform, allowing its users to build SaaS apps, dashboards, CRMs, marketplaces, social networks, and other web or mobile-based software applications without coding experience. The platform allows users to navigate prototyping, launch, collaborative iterative development, and unlimited scaling through simple drag-and-drop interfaces, allowing anyone to develop software without the need for programming experience.
No-code software development startups have been growing in popularity and this undeniably presents significant competition for Bubble, but their all-in-one approach to design, functionality, and management gives them a cutting edge over similar niche-focussed alternatives. The company claims that through its platform, businesses can launch and develop products at a much faster rate due to increased accessibility to software development, without the need for expensive hires and infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$100m
SERIES A
Jun 2019
$6m
EARLY VC
Total funding: $106.4m
Company benefits
- Company equity
- Generous PTO
- Health, dental, and vision
- Paid parental leave
- Sabbatical program
- 401(k) matching
- Wellness and work stipend
- Bi-annual team retreats
- In-office lunches
- Flexible-first hybrid work
Company HQ
Flatiron District, New York, NY
Leadership
Emmanuеl Straschnοv
(Co-Founder & Co-CEO)Experience as CEO Assistant for Prada. Consultant for Roland Berger Strategy Consultants from 2007 to 2010.
Josh Haas
(Co-Founder & Co-CEO)Management Associate for Bridgewater Associates from 2007 to 2010. Experience as Co-founder and CTO of KeywordSmart.
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