Technical Product Support Specialist, Bubble
New Graduate 2024
$56-70k
More information about location
Office located in Manhattan, NY
No-code software development platform
Open for applications
No-code software development platform
201-500 employees
Open for applications
$56-70k
More information about location
Office located in Manhattan, NY
201-500 employees
Company mission
Bubble's mission is to erase the distinction between software use and software creation.
Role
Who you are
- If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you
- You’re a high achieving recent college graduate, that meets our requirements listed below
- You’re excited to jump start your career in tech by joining a fast growing startup
- You’re motivated, a quicker learner, and you enjoy problem solving
- You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business
- Embodies Bubble’s values
- Exhibits an investigative mindset, high attention to detail, and aptitude for learning
- Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
- Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
- Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code
- Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift
- Can commute to our NYC office regularly
What the job involves
- Our Technical Product Support team is an escalation team to our earlier stages of support
- We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges
- In addition to providing support, we serve as a strategic partner to the rest of the company — sharing common confusions with our Product team, escalating platform-wide bugs to our Engineering team, and identifying churn-risks to our Sales team, amongst other forms of collaboration
- Because we work so closely with our users and product, many on our team grow and specialize in focus areas throughout the broader Support/Success org and beyond, including sales, product, and engineering
- As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software
- Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users
- Become an expert in all things Bubble — our product, users, and company
- Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team
- For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
- For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual
- For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
- Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
- Collaborate with other teams to improve our users’ overall experience with Bubble
Our take
More people than ever are interesting in starting a digital product business such as a SaaS, social network or marketplace, but getting started is tough. Creating tangible proof-of-concept products generally requires software development skills, and without experience in coding, this usually results in expensive programmer hires.
Bubble provides a no-code software development platform, allowing its users to build SaaS apps, dashboards, CRMs, marketplaces, social networks, and other web or mobile-based software applications without coding experience. The platform allows users to navigate prototyping, launch, collaborative iterative development, and unlimited scaling through simple drag-and-drop interfaces, allowing anyone to develop software without the need for programming experience.
No-code software development startups have been growing in popularity and this undeniably presents significant competition for Bubble, but its all-in-one approach to design, functionality, and management gives them a cutting edge over similar niche-focussed alternatives. The company claims that through its platform, businesses can launch and develop products at a much faster rate due to increased accessibility to software development, without the need for expensive hires and infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$100m
SERIES A
Jul 2020
$71m
SEED
Total funding: $177.4m
Company benefits
- Generous equity - Everyone at Bubble gets equity in the company. It is important to us that you are invested in Bubble's future. We're here for the long term, and we want you to have a stake in it
- Flexible PTO - It's important for the team to be able to disconnect when they’re off. The team takes up to 20 days off per year. You can discuss with your manager to take more if needed
- Work from home opportunities
- Competitive healthcare - Your health is important. Choose from a host of medical, dental, and vision insurance options that suit your needs, either 100% employer-paid to tiers requiring minimal pre-tax deductions
Company values
- Empowerment - Helping build others up by giving them leverage and autonomy. In the context of our team, helping people become co-owners of Bubble’s vision. In the context of the world, helping people participate in the economy and bring new tech-enabled ideas to life
- Genuineness - Communicating and taking responsibility as human beings rather than hiding behind corporate-speak
- User-centricity - Remembering that Bubble exists first and foremost to have a positive impact on the people who use our software, and making decisions accordingly
- Kindness - Treating our teammates and our community with friendliness, consideration, and respect
- Fire - A shared intrinsic motivation to turn our vision as a company into reality, with determination, courage, and enthusiasm
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Emmanuеl Straschnοv
(Co-CEO)Experience as CEO Assistant for Prada. Consultant for Roland Berger Strategy Consultants from 2007 to 2010.
Josh Haas
(Co-CEO)Management Associate for Bridgewater Associates from 2007 to 2010. Experience as Co-founder and CTO of KeywordSmart.
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