Customer Success Intern, Klue
CA$3.6K – CA$3.7K per month
2-5 days a week in office
Competitive enablement software
Open for applications
Competitive enablement software
201-500 employees
Open for applications
CA$3.6K – CA$3.7K per month
2-5 days a week in office
201-500 employees
Company mission
Klue's mission is to enable revenue teams with the insights they need to win, when they need it, and wherever they live.
Role
Who you are
- A passion for customer success and a desire to help customers shine in their competitive markets
- Strong interpersonal skills with an ability to build relationships and trust with internal and external stakeholders
- An interest in high-touch customer engagements and the tenacity to drive customer success
- Eagerness to learn about change management and software adoption tactics and strategies
- Basic understanding of SaaS metrics and a data-driven approach to decision-making
- Excellent communication, organizational, and analytical skills
What the job involves
- The Customer Success Intern will support the Customer Success team in maximizing customer value and minimizing churn by aiding in the adoption and application of Klue’s platform
- You will contribute to the defense and growth of Klue’s customer base through expansion efforts and by assisting in the management of the customer experience and business outcomes
- This role provides the opportunity to learn the intricacies of a competitive enablement program and to develop skills necessary to become a trusted advisor to customers across various use cases and personas
- Support the Customer Success Managers in the creation and execution of Joint Success Plans to ensure high platform adoption and content quality
- Help identify opportunities for increased platform usage within the existing customer base
- Contribute to the management of complex customer environments
- Participate in customer engagements and support the building of trust with key stakeholders in complex organizations
- Aid in the measurement of leading indicators of success, including platform adoption, content quality, customer advocacy, and expansion pipeline
- Help track lagging indicators of success such as gross and net revenue retention, logo retention, and customer ROI
Our take
The integration of market data into the many functions of enterprise has been a consistent trend in SaaS markets for a number of years. Klue is taking a similar approach for teams looking to understand competitive landscapes.
The startup is uniquely attempting to create a new category of ‘competitive enablement software’. Whereas other software companies sought to fix a company’s business intelligence needs or content placement strategies, Klue brings all of these services together under the lens of competitive positioning.
Klue plans to find ways to reduce the burden of collecting intel and also automate insights. The company wants to introduce deeper integrations with enterprise tools like Slack, Salesforce, Gong, Highspot and Gainsights.
The biggest risk facing the company is that their product is currently more enterprise friendly, supported by customer specialists. For the software company to achieve true scale, they will want to democratise access to competitive enablement with a self-serve software available to small businesses.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2023
$2m
GRANT
Dec 2021
$62m
SERIES B
Total funding: $89m
Company benefits
- We gather compensation benchmarking data across BC and Canada’s Tech Industry, and use that data to build a range for our current team and future talent based on skill, capabilities and potential
- We currently have extended health benefits
- Vacation. Unlimited Vacation. We want the team to prioritize wellness and avoid burnout. We want to also give individuals autonomy to choose how and when they take vacation. We understand and respect that everyone’s needs for time off are different, just like our team.
- Work-life integration: Hybrid work model, flexible working schedules, and a global team
Company values
- Builders
- Intellectually Curious
- Ambitious
- Objective Oriented
Company HQ
Downtown Vancouver, Vancouver, BC
Articles
Leadership
Jason Smith
(CEO)Key roles include President at Vision Critical, a global market research software leader, and co-founder of Columbus Group, a digital agency pioneer acquired by TELUS. Advisor and consultant to early-stage companies. Stint as a VP at Electronic Arts.
Sarathay Naicker
(CTO)Prior to Klue, Sarathay rose to become the Chief Technologist at major cloud company, Sophos. Prior to that Sarathay was a senior developer at ActiveState until 2003.
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