Junior IT Service Desk Engineer, LEAP Legal Software

Salary not provided

macOS

iOS

Android

Azure

Windows

Slack

Zoom

Active Directory

monday.com

Junior and Mid level

London

3 days a week in office (Battersea, London )

Productivity software for legal practices

Be an early applicant

Productivity software for legal practices

501-1000 employees

B2BInternal toolsLegalSaaS

Be an early applicant

Salary not provided

macOS

iOS

Android

Azure

Windows

Slack

Zoom

Active Directory

monday.com

Junior and Mid level

London

3 days a week in office (Battersea, London )

501-1000 employees

B2BInternal toolsLegalSaaS

Company mission

We help law firms be more productive. We envisage a world where people wake up each day inspired to make a positive impact on other people’s lives through their job - no matter what that job is.

Job

Company

Role

Who you are

At least 1 year of relevant IT experience or completion of an IT apprenticeship
Basic understanding of Azure Active Directory and Active Directory
Familiarity with troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android
Solid knowledge of computer hardware, with the ability to perform basic maintenance tasks such as upgrading/replacing RAM, storage, and screens
Foundational networking knowledge
Basic understanding of AV systems used in meeting rooms
Full UK driving licence (own vehicle preferred)
Eagerness to learn and continuously develop your skillset
A strong commitment to delivering outstanding customer service
Genuine enthusiasm for technology and its evolution
Excellent attention to detail, especially in ticketing and documentation

What the job involves

Technology powers our growth, and our Information Systems teams play a vital role in helping our business move forward. They keep our systems running smoothly, support our people and find new ways to improve how we work
From providing reliable, up-to-date technology to using data to solve business problems and digitising everyday processes, our specialists make a practical difference across the business. Their work helps our people deliver a better service to our clients
If you enjoy solving problems, improving how people work and putting technology to practical use, join our Information Systems team and help us deliver better outcomes for our business and our clients
Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance
Escalate issues to appropriate team members when necessary
Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers
Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment
Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com
Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms
Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets
Maintain server rooms and network cabinets to ensure optimal functionality and organization
Conduct periodic visits to other office locations (Bath, Cardiff, Manchester, Edinburgh, Glasgow, Dublin, Leeds, and Krakow) to support smooth daily operations
Securely erase data from devices and prepare them for safe and compliant disposal

Application process

Closing Date: Friday, 27th November 2026
We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible
You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you

Salary benchmarks

Our take

Managing a legal practice takes an immense amount of time and skill, and this can draw practices away from their clients. Leap solves this problem by offering a suite of practice management, accounting and collaboration tools.

Leap has gained a great deal of traction since its launch, largely because it offers practices a comprehensive, all-in-one solution that is proven to improve productivity. Leap now has offices in six countries and is trusted by over 61,000 lawyers around the world. This is a testament to the platform's considerable value.

Leap has secured a strong lead in the legal software market, but it will need to continuously build its product in order to remain as competitive as possible.

Freddie

Company Specialist at Welcome to the Jungle

Insights

0% employee growth in 12 months

Glassdoor (3.5)

Company

Company benefits

8% Employer Pension Contribution
Private Health Insurance, including Optical and Dental
Professional Development Fund - £500 yearly allowance to grow and upscale your career
£50 a month Gym Contribution - your choice of facility or activity
Employee Assistance Program
Monthly Office Socials
Enhanced Parental Leave
Yearly Service Rewards
25 days holiday (plus 8 bank holidays)
Cycle to work scheme
Perkbox Membership
Life Insurance Cover
Volunteer Day - We offer 1 day per year for a charity of your choice

Company HQ

Barangaroo, NSW

Leadership

Gareth Walker

(Chairman & CEO of UK and Canada)

Previously Client DeliveryManager at LEAP, was a Helpdesk and IT Manager at Peapod Legal Office and was the Deputy Manager at Ladbrokes.

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