Director of Talent Development and Performance, Flex
$216-232k
+ Equity
More information about location
3+ days a week in office
Flexible rent payment application
Job no longer available
Flexible rent payment application
501-1000 employees
Job no longer available
$216-232k
+ Equity
More information about location
3+ days a week in office
501-1000 employees
Company mission
To help people pay for the things that matter most.
Role
Who you are
- 8+ years experience in Talent Management, L&D, and/or OD or transferable experience
- Proven track record of designing and implementing successful learning programs
- Experience in tech, fintech, or proptech preferred
- Prior experience in a people management role, with a proven ability to coach, and develop talented individuals
- Strong analytical skills with experience in reporting, manipulating, and interpreting data
- Must be able to operate in a fast-paced environment and handle multiple projects simultaneously
- Experience leveraging technology to manage workflow, improve processes, and using data/metrics to improve performance
- Excellent internal customer service and written/verbal communication skills
- Able to make tough calls and comfortable sharing differing perspectives
- Outstanding organizational skills and high attention to detail
- Self-starter who approaches challenges with emotional intelligence and strong problem-solving skills
What the job involves
- We are seeking a strategic and data-driven leader to spearhead our Talent Management and Development function
- In this pivotal role, you will be responsible for designing and executing a comprehensive strategy to cultivate, develop, and retain top talent across Flex
- Your mandate will be broad, covering everything from evolving our onboarding experience and implementing manager training to building robust leadership programs
- You will act as a key partner to the business, using data to identify needs, measure program ROI, and ensure we are building the capabilities required for our future growth
- Develop and lead our strategy and approach to talent management and succession planning to grow talent at Flex
- Define a talent development strategy and drive the success and adoption of initiatives/programs
- Build and maintain strategic people programs, including onboarding, a scalable manager and leadership development program (with multiple tracks and iterations), and one-on-one coaching
- Identify and implement strategies to enhance our internal talent pipeline, considering workforce trends and existing capabilities
- Build curriculum and implement leadership and high performer programs to support growth and retention activities
- Create and be responsible for relevant metrics and KPIs success; proactively assessing and addressing talent trends and measuring ROI for our programs
- Evolve the new hire training program, including “first week” as well as first 90 days
- Identify talent capability gaps and create learning paths to support growth or develop strategies for succession planning
- Work with department leaders and the broader People team to create meaningful development plans for high potential employees and critical roles
- Identify and ensure equality in opportunities at Flex integrating that data and learnings into our programs and principles
- Analyze data to to measure the outcomes of programs and process improvement, leveraging results to recognize potential issues, diagnose root causes and craft viable solutions
- Evaluate, identify, and partner with vendors as needed to procure/customize content
- Balance team leadership with hands-on execution, working alongside your team to design and deliver key programs
- Define the future of the team, strategically planning for how this lean function will grow and scale with the company
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- Medical, Dental & Vision: Your healthcare will be available from Day 1— giving you immediate peace of mind — with best in class coverage and options.
- Parental Leave: Step away with paid time off to focus on family and life’s newest chapter.
- NYC HQ: Collaborate in our lively New York headquarters, with new office space on the way!
- 401(k) Retirement Savings: Plan ahead with our 401(k) program to grow your future. And starting early 2026, employees will be eligible for a company match!
- Flex Giving: Flex Giving empowers employees to support local nonprofits advancing housing stability in the communities we call home.
- Employee Assistance Fund: Confidential financial support to teammates facing unexpected hardships or emergencies.
- Hybrid Work Policy: Work flexibly from home, with in-person collaboration and events that matter.
- Unlimited PTO + Holidays: Take the time you need— whether that’s a vacation, recharge, or simply a long weekend
- Free Flex Subscription: As a Flex employee, you'll have full access to our services without charge.
- GrubHub Credit: Enjoy meal credits while in the office, so you’re fueled for the workday ahead.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Prior to co-founding Flex in 2019, Shragie co-founded Boundless Reality. They graduated from Yeshiva University in 2015 with a Bachelor's Degree in Finance.
YeTong Shao
(Co-Founder)Prior to co-founding Flex in 2019, YeTong co-founded Boundless Reality alongside Shragie. They graduated from the University of Chicago with a Bachelor's Degree in Mathematic & Economics.
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