Support Engineer, Northbeam
More information about location
Marketing intelligence platform
Open for applications
Marketing intelligence platform
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
The new standard for eCommerce intelligence.
Role
Who you are
- Bachelor's Degree or similar experience preferred, but not required
- 2+ years of software engineering or support engineering experience
- You should be proficient with:
- Writing and editing SQL queries
- JavaScript and HTML (basics)
- Web based APIs
- 2+ years of experience speaking with customers
- The ability to translate technical concepts into easy to follow documentation / emails / directions
- Administrator tooling:
- Retool, ActiveAdmin, Django Admin, or other similar tools
- Python (nice to have)
- Proficient in data analytics tools (nice to have)
What the job involves
- The Support Engineer role is a key member of the post-sales team working closely with engineering, sales, customer success, and directly with customers
- This person is a technical expert able to assess and resolve setup issues, bugs, or any other technical challenges customers may face (e.g. Scripting challenges, data exports)
- This role is a crucial part of the customer satisfaction function on the team
- Act as the first line of support for any technical issues raised by customers via support tickets, slack channels, or through Customer Success Managers
- The ideal person loves to figure out why something is not working and can clearly articulate the best way to resolve – sometimes creatively
- Work with customers to help integrate our analytics product into their ecommerce infrastructure, or assess challenges if troubleshooting is required
- Help customers resolve issues by analyzing their implementation, scripts (Pixel, Orders API), or escalating to the engineering team when appropriate
- Help work through customer data discrepancies to ensure accuracy
- Continuously improve outward-facing documentation to enable smoother and more self-serve customer processes
Our take
Traditionally in-person stores used a plethora of consultants, accountants and agencies to seek improvements that would boost their bottom line. Now, in the age of internet-enabled commerce, data richness and a totally new customer acquisition landscape has made those services irrelevant.
Instead, startups like Northbeam have emerged to fulfil those roles for the modern age. In particular, Northbeam provides services for eCommerce intelligence. That means applying machine learning and first-party data to drive more efficient and scalable marketing strategies.
Northbeam received substantial funding in 2022 that is being used to expand its machine-learning capabilities, especially since the 2021 Apple iOS updates. These updates made it more difficult for brands to track consumer behavior across the internet and to accurately advertise to the users most likely to buy their products. Machine learning advances will undoubtedly help Northbeam get ahead of this curve.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
112% employee growth in 12 months
Company
Funding (1 round)
Aug 2022
$15m
SERIES A
Total funding: $15m
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Austin Harrison
(CEO)Previously helped build the first audience panel for NetRatings which went public in 1999 and Nielsen acquired the last 40% in 2007 for $327M.
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