Onboarding Specialist, Pluralsight
$72-95k
Technology workforce development company
Open for applications
Technology workforce development company
1001+ employees
Open for applications
$72-95k
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- You are an effective communicator who simplifies technical concepts and guides customers through a defined onboarding process
- You are a curious self-starter who proactively identifies roadblocks and provides clear solutions
- You are an active listener and customer advocate to ensure customer’s goals and desired outcomes are being met
- You are a collaborative and empathetic team member
- Experience in customer training, enablement, or instructional delivery
- Experience using SaaS platforms and the ability to navigate enterprise applications
- Ability to run multiple onboarding engagements at once, prioritizing tasks effectively
- Strong project coordination and facilitation skills, ensuring customers stay aligned with onboarding timelines
- Excellent written and verbal communication skills, with the ability to simplify platform functionality and best practices for non-technical audiences
- Familiarity with learning technology, customer success, or professional services
- Ability to work cross-functionally with internal teams to ensure customer success
- 1+ years of customer onboarding, implementation, or customer engagement experience within a SaaS environment
- Bachelor’s degree in a related field (or equivalent work experience)
- This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility
What the job involves
- As an Onboarding Specialist within Pluralsight’s Professional Services organization, you will be responsible for delivering our fastest paced Onboarding services to Pluralsight customers
- You will guide customers through platform setup, enablement, and launch, providing the foundational support needed to help them get started
- This role requires strong communication skills, a high degree of organization, and be able to lead onwards of 15 onboarding projects concurrently, while still responding quickly to customer needs, and driving projects forward with urgency
- You’ll join a team of Onboarding professionals committed to delighting customers and helping organizations transform through Pluralsight
- We support each other, celebrate wins, and take pride in helping people grow and learn
- If you’re passionate about making an impact, you’ll fit right in
- Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met
- Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption
- Guide customers on core platform setup, including license distribution, permissions, and engagement strategies
- Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality
- Assist customers in crafting and implementing a launch plan to drive initial engagement
- Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs
- Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has seen significant growth in recent years, capitalising on the surge in demand before many competing startups emerged. Despite facing competition from major players like Grow with Google and Udemy, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder & Content Advisor)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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