Paralegal, Emplifi
More information about location
Customer engagement platform
Job no longer available
Customer engagement platform
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To help enterprise-level brands close the customer experience gap across the entire CX journey.
Role
Who you are
- 4+ years of experience as a Paralegal, Contract Specialist, or Legal Assistant in a law firm or in-house legal department.
- Proven ability to redline contracts independently, with a solid understanding of commercial terms (e.g. ideally with Sales, Vendors, and Legal stakeholders.)
- The ideal candidate is detail-oriented, experienced in commercial SaaS agreements, and capable of balancing speed and accuracy in high-volume contract negotiations
- Experience in an Enterprise SaaS company or legal team supporting B2B software sales in a multinational environment
Desirable
- Familiarity with InfoSec and privacy exhibits, cybersecurity addenda, and third-party risk assessments
- Knowledge of software licensing models, renewals, usage metrics, and enterprise procurement workflows
- Experience in procurement reviews and workflows
- Familiarity with AI tools
What the job involves
- We are seeking a highly organized and commercially minded Paralegal or Contract Specialist to support our Legal team in reviewing, redlining, and managing sales and vendor contracts within an Enterprise SaaS environment.
- Reporting TO the VP Legal, this role requires fluency in identifying legal risk, applying playbook-based redlines, and working with cross-functional records in shared systems
- You'll review and redline customer-facing sales agreements (e.g., MSAs, Order Forms, NDAs) and vendor contracts (e.g., SaaS subscriptions, DPAs, SOWs)
- Apply and enforce legal risk guidelines and contract playbooks to support risk-aligned redlining
- Collaborate with Legal Counsel to escalate material deviations and propose alternative clauses
- Partner with Sales and Vendor teams to provide clear contract feedback and support efficient turnaround times
- Track and manage contract review requests using tools like Jira
- Maintain and update clause libraries, templates, and indemnity, liability caps, SLAs, data handling)
- Familiarity with enterprise SaaS agreements and customer contracting cycles
- Understanding of U.S. data privacy principles (e.g., CCPA, CPRA) and international data protection (e.g., GDPR, SCCs) preferred
- Exceptional written and verbal communication and document management skills
- Comfortable working in a fast-paced environment with frequent interactions with sales and operations teams
- Experience using contract lifecycle management systems and document automation tools
- Collaborate with Legal, Sales, and Procurement teams and influence deal flow directly
- Gain experience with high-impact contracts and expand into privacy, compliance, and legal operations
Our take
Companies across all sectors look to constantly improve customer experience and user journeys. It’s important with evolving technologies for companies to stay fluid using customer insight or feedback to tailor experiences and stay relevant. Emplifi is a customer engagement platform designed to support brands with insights needed to understand their customers and provides tools to better the CX journeys.
The company supports deep understanding of the most used social media platforms through to automated AI-powered solutions to iron out bumps in the user journey. Emplifi has created a plethora of cloud products that can be suitable for a multitude of clients, opening themselves up to a wide client base. The company has recently integrated Snapchat and deepened TikTok understanding among the already connected apps, to help convert clients' social media followers into their customers.
The impressive client roster (7,000+brands) includes the likes of Delta Air Lines, Ford Motor Company, and McDonald's. To already be working with household names like these speaks to the reputation the company has already created through its well-performing products. Emplifi received funding in 2022 to accelerate product innovation and growth through existing and new markets, and launched 10 new AI-powered marketing and customer care tools to accelerate its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2014
$26m
SERIES C
Nov 2012
$6m
SERIES B
Total funding: $34m
Company benefits
- International, fast paced and rapidly growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- Flexible Working Hours
- Unlimited PTO
- 12 paid Holidays
- 2 Paid Community Service Days
- Company paid STD and LTD
- 401K
- Parental Leave Benefits
- Educational Reimbursement Opportunities
- Referral Bonus Program
- Access to an Employee Assistance Program (EAP)
- Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
Company HQ
Easton, Columbus, OH
Leadership
Mark Zablan
(CEO)Previously CEO of Socialbakers, CRO of Sitecore and President - Europe, Middle East and Africa for Adobe.
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