Site Reliability Engineer, Zapier
EMEA
$88.6-133k
+ Equity + Bonus
Workflow automation service
Open for applications
Workflow automation service
1001+ employees
Open for applications
$88.6-133k
+ Equity + Bonus
1001+ employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- Experience: You have at least 4 years of experience in cloud engineering, systems administration, or a related field. For this role, we are specifically targeting folks with 4+ years of professional experience
- Cloud Knowledge: You have experience with cloud platforms such as AWS, GCP, or Azure. You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability
- Coding Skills: You are proficient in at least one programming language such as Python, Go, or similar, and have experience with automation tools
- Problem-Solving: You enjoy solving complex systems challenges and can improve performance and reliability
- Communication: You are an effective communicator, capable of documenting processes and sharing knowledge with the team
- Values: You align with Zapier’s values and thrive in a collaborative, remote work environment
- AI Fluency: You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly
What the job involves
- Zapier’s Internal Platform provides engineers with a reliable, frictionless foundation for building, shipping, and operating software. Our Cloud team owns AWS governance, cloud spending and user experience in the cloud, and we’re hiring a Site Reliability Engineer to help strengthen Zapier’s reliability posture
- This isn’t just a cloud or infrastructure role. We’re looking for an engineer who’s eager to tackle Zapier’s toughest reliability and scalability challenges in our cloud
- You’ll design and operate cloud systems, strengthen our observability and incident response practices, and build resilient services that support high-traffic workloads
- Your work will directly shape how Zapier grows, ensuring our platform stays dependable while we innovate and scale
- Reliable Infrastructure: You’ve designed and managed AWS infrastructure with Terraform and Helm that scales seamlessly and minimizes downtime
- Strong Kubernetes & Serverless Operations: EKS clusters and Lambda functions are well-governed, cost-efficient, and reliable under high traffic
- Improved Observability & Incident Response: Systems are instrumented with effective monitoring, logging, and alerting, enabling faster detection and resolution of issues
- Automation & Tooling: Key workflows are automated, reducing manual toil and improving developer productivity across the organization
- Cross-Team Collaboration: You partner effectively with engineering teams to solve infrastructure challenges, making their services more resilient and scalable
- Service Integration: Critical migrations and integrations between systems are executed smoothly with minimal disruption
- Resilience & Reliability: Site reliability engineering practices are applied consistently, resulting in measurable improvements in uptime and performance
- Knowledge Sharing: Documentation and communication help the wider team understand systems, processes, and best practices
- Innovation & Evaluation: You identify, test, and recommend new tools or approaches that strengthen Zapier’s infrastructure
- AI-Enabled Efficiency: You explore and apply AI tools to optimize workflows, speeding up development and operations
- Effective On-Call Support: You contribute to business-hours on-call with confidence, handling incidents calmly and learning from them to prevent recurrence
Application process
- Deadline to Apply: 8 November 2025 at 04:00 GMT
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.
Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2012
$1.3m
SEED
Sep 2012
$0.2m
SEED
Total funding: $1.5m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(CEO & Co-Founder)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(CTO & Co-Founder)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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