Presales Consultant, Ada
Some travel to London required
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
Some travel to London required
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- This role requires a competitive spirit, a passion for cutting-edge technology, and the flexibility to adapt in a fast-paced, evolving environment
- 3-5 years of experience in presales, solutions consulting, or presales engineering
- Proven track record of winning deals by effectively communicating value and differentiation
- Strong understanding of AI technologies, including LLMs and generative models, and their business applications
- Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, Hubspot), and integration methodologies
- Flexible and resilient, able to adapt to shifting priorities and deliver results under pressure
- Exceptional communication, storytelling, and relationship-building skills
- Collaborative team player with a passion for learning and innovation
- Comfortable meeting up with our local teams a few times a month in London, UK
What the job involves
- We’re looking for a dynamic and results-driven Presales Consultant to join our presales team, helping some of the world’s most innovative and fast-growing companies harness the power of AI and automation
- Partnering with our Enterprise Sales team, you will design impactful solutions that address clients’ unique challenges, driving success and measurable outcomes
- Develop a deep understanding of client goals, industry challenges, and competitors to craft tailored solutions that differentiate our platform
- Lead strategic discovery sessions to identify client pain points and position our offerings as the optimal choice
- Deliver persuasive, value-driven presentations and demonstrations that showcase our competitive edge, particularly in AI-driven solutions
- Leverage expertise in AI, LLMs, and generative models to create innovative, automation-first strategies
- Educate clients on the transformative potential of AI technologies, aligning solutions to their business objectives
- Stay at the forefront of AI advancements to ensure our solutions remain cutting-edge and aligned with market trends
- Adapt to changing client needs and market conditions, maintaining a proactive and solution-oriented mindset
- Partner with cross-functional teams, including Product and Engineering, to ensure client feedback drives continuous innovation
- Support the Sales team in navigating complex sales cycles, providing technical expertise and strategic guidance
- Approach every engagement with a drive to win, building strong client relationships and delivering exceptional outcomes
- Support revenue goals by driving technical alignment and showcasing the unique value of our solutions
- Act as a trusted advisor, guiding clients to achieve success through our platform
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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