Enterprise Account Manager, IXL Learning
Rosetta Stone Europe
E-Learning providers
Job no longer available
E-Learning providers
1001+ employees
Job no longer available
1001+ employees
Company mission
To make educational experiences better for everyone.
Role
Who you are
- The ideal Account Manager will have a passion for customer success
- We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity
- Bachelor's Degree
- Languages: C1 or C2 level German and English, French, Spanish, and Italian are a plus
- 1-2 years experience in Account Management/Customer Success, Renewal Sales or Inside Sales
- Superb computer skills, including MS Word, Excel, Google Suite, and SalesForce experience a plus
- Proven organizational skills, high attention to detail, and superior time management
- Strong speaking and presentation skills
- Strong data analysis skills and experience with data-driven instruction
- Experience with and ability to communicate across all levels of an organization, excellent written and verbal communication skills
What the job involves
- Rosetta Stone is seeking an Account Manager to join our European Enterprise Renewals Team
- In this role, you will be developing relationships with customers within your assigned territory and will provide support, insights, and strategies to drive successful implementation and customer satisfaction
- You will be responsible for the subscription renewal, upsell, customer retention, and engagement activities in the assigned territory
- This person must be proactive, well-organized, and extremely personable
- Proactive outreach to customers with expiring subscriptions through phone, email, and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory; consult on purchasing options, prepare pricing proposals, follow up through close
- Develop a keen understanding of customer needs and values to provide the best customer experience and maximize product adoption, usage, and engagement
- For targeted strategic accounts coordinate, deliver, and track implementation services to achieve retention and expansion goals
- Understand all facets of Rosetta Stone Language programs - technical and operational, as well as internal Rosetta Stone systems and processes
- Effectively communicate new product enhancements and benefits to existing customers virtually
- Periodically analyze account data and usage in preparation for consultations with customers, sharing results and impact
- Develop and manage targeted campaigns to upsell and expand within existing accounts
- Collaborate with field sales and inside sales to expand and grow Rosetta Stone footprint in your assigned territory
- Accurately maintain all customer-related information, implementation activity, and opportunity tracking in Salesforce and/or Gainsight
- Gather customer feedback to help improve and enhance product offerings
- Grow and stretch by taking on additional projects as assigned
Our take
IXL Learning has been creating software solutions for education since the late 90s and now has more than 17M students worldwide using its service. The personalized learning platform has grown and developed since the late 90s internet boom and become more responsive and tailored to each of its students' needs.
This evolution has been achieved through breakthroughs in analytics software as well as numerous lucrative acquisitions by IXL. These buyouts have included Rosetta Stone, one of the global leading language learning platforms, Education.com and Vocabulary.com. IXL also facilitates Wyzant, the largest tutoring network in the US, and ABCya, which has published more than 300 educational computer games.
With a growing portfolio and a clear vision for global expansion, IXL shows no signs of slowing down. It's 2022 acquisition of Curiosity Media, the company behind Fluencia, and its more recent purchase of UK-based MyTutor highlight this commitment to broadening its reach and impact in online learning. And as it continues to build on these moves, the company is set to further strengthen its presence worldwide and shape the future of digital education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company HQ
East San Mateo, San Mateo, CA
Leadership
Paul Mishkin
(CEO)Paul has been serving as the CEO of IXL LEarning since 1998.
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