Data Engineer, Superchat
More information about location
3 days a week in office (Prenzlauer Berg, Berlin )
Omnichannel customer communications for SMEs
Be an early applicant
Omnichannel customer communications for SMEs
21-100 employees
Be an early applicant
More information about location
3 days a week in office (Prenzlauer Berg, Berlin )
21-100 employees
Company mission
To digitalise communication for SMEs across Europe.
Role
Who you are
- An experienced Data Engineer: You bring 3+ years of building and running data pipelines in production, ideally at a SaaS company. You've owned a data platform, or a large part of one, and you're comfortable making the architecture calls yourself
- Strong in SQL and dbt: You write and review complex SQL with ease. You've built dbt projects with layered models, tests, documentation
- At home in the Cloud: You have worked with Data Warehouses in the Cloud, ideally AWS Redshift. BigQuery or Snowflake is also fine
- Reliability-minded: You think in tests, freshness checks, idempotent loads and backfills. You want to know the data is wrong before a stakeholder tells you
- Curious about the business: You want to know what MRR, churn or an "active workspace" really mean, and you model data so those definitions hold everywhere they're used. Experience with subscription billing or product usage data is a plus
- We're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the description. At Superchat, we welcome diverse perspectives and people who think rigorously
What the job involves
- We're hiring our first Data Engineer to own Superchat's data platform end to end, from raw product and business data to the gold tables the whole company reports on
- Our engineers have already built the foundations, including a warehouse, pipelines, dbt and reverse ETL
- Now we need someone to make the platform trustworthy at scale, with testing, monitoring, clear modelling layers and customer history over time
- You'll set the standards for how data is modelled and documented, and work with a Business Analyst to build the gold tables that Finance, Sales, Marketing and Product rely on
- Own ingestion from our product database, Chargebee, HubSpot, Pipedrive, Intercom, Amplitude and other tools, using Airbyte where it works and your own Python where it doesn't
- Design and build the dbt models that take raw data to gold tables, with clear layers, naming and documentation that the Business Analyst and the rest of the company can rely on
- Run orchestration in Dagster: schedules, dependencies, freshness checks and alerting, so a stalled sync gets noticed within hours
- Build data quality in: dbt tests, source checks and CI on every pull request
- Capture history where our source systems only keep the current state, so a question like "which plan was this customer on last March?" has an answer
- Run the warehouse: Redshift performance and cost, access management, and AWS infrastructure in Terraform
- Maintain the reverse ETL syncs (Hightouch) that send data back into HubSpot, Intercom and the other tools our teams work in
Our take
Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.4m
EARLY VC
Jan 2021
$3.2m
SEED
Total funding: $19.2m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
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