IT Support Engineer, Red Ventures

• The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives
• Advanced understanding of IT infrastructure and enterprise systems
• Proven ability to troubleshoot and resolve complex technical problems independently
• Experience with administration of the Atlassian Suite of Tools (Jira, Confluence, Jira Product Discovery, etc.)
• Working knowledge of enterprise tools such as IDPs, MDMs, Video conferencing
• Strong expertise in Windows and macOS configuration and troubleshooting
• Support experience with iOS and Android mobile devices
• Effective communicator with both technical and non-technical audiences
• Comfortable working under pressure in visible, business-critical initiatives
• Strong documentation, knowledge-sharing, and process improvement habits
• Ability to manage multiple priorities and align work with business goals
• Self-starter who takes ownership and acts with urgency
• Team-oriented mindset with professional maturity and mentoring skills
• Ability to travel to Charlotte, NC on a quarterly cadence
• Willingness to participate in an on-call shift rotation as part of regular support coverage

Desirable

• We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams
• This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience
• Provide support for enterprise applications, environments, and IT operations
• Assist with configuration changes and ongoing administration of enterprise systems
• Troubleshoot and resolve complex technical issues with minimal supervision
• Respond to monitoring alerts and take appropriate corrective action
• Maintain and update internal documentation, SOPs, and technical procedures
• Contribute to the ongoing learning and improvement of internal AI tools and knowledge base
• Identify workflow gaps or inefficiencies and recommend improvements
• Collaborate on cross-functional IT projects with operations and development teams
• Own assigned tasks and projects end-to-end, ensuring timely resolution and delivery
• Act as site liaison for our broader IT Ops team. On occasion acting on behalf of our network team, vendor management