Senior Solution Engineer, Salesforce

• Extensive experience in the IT industry, with experience in either pre-sales, implementation, or post-sales customer support on the Salesforce platform
• Experience within any or all of the following Salesforce product suites: Sales Cloud, Service Cloud, Education Cloud, Platform, and/or Experience Cloud
• Hands-on experience with the Salesforce platform (deeper than end-user)
• The capacity to thrive in a fast-paced, ever-evolving, team-selling tech sales environment
• Ability to work as part of a team to solve business and technical problems at all levels of higher education institutions
• Solid verbal, written, presentation, and interpersonal communication skills – in both remote and onsite settings
• Agreeable to up to 50% travel during peak seasons
• Proven time management & prioritization skills in a dynamic sales environment
• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams
• 5 or more years relevant work experience
• Salesforce administrator or technical experience (beyond end-user)

Desirable

• We are looking for exceptional candidates to join the Solution Engineering team within Global Public Sector (GPS) at Salesforce
• The Solution Engineer serves as a trusted advisor to our customers, as they demonstrate the power of the platform across Education Cloud use cases and opportunities
• Additionally, this person will collaborate with cross-functional teams informing go-to-market strategies with the aligned region and delivery, enablement, and demo assets that support the larger SE team
• Understand individual customer goals and challenges through focused discovery and map them back into the Salesforce solution portfolio to position Salesforce as a strategic partner
• Lead the orchestration of both customer, SE, and sales teaming on accounts and opportunities
• On specific opportunities, run as Co-Captain with the AE and help coordinate the rest of the Opportunity team to help drive the opportunity to close
• Teaming with specialist teammates, design innovative solutions to address the varied challenges faced by higher ed institutions and build those solutions on the Salesforce platform. Present customized story-driven demonstrations aligned with key business value and solution differentiation
• Proactively research and develop technical points of view in alignment with industry knowledge and understanding of the customer’s enterprise vision
• In pre-sales contexts, present Salesforce platform advantages, including security and cloud infrastructure, to a variety of technical and non-technical audiences including a wide range of stakeholders from line-staff right up to C-level executives
• Contribute to RFP/RFI submissions by coordinating response themes, response ownership, and co-creation of executive summaries alongside the rest of the account team
• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role
• Attain quarterly and annual objectives that you will define collaboratively with your manager
• Travel within North America
• Function effectively in a fast-paced, high-energy market segment and successfully balance multiple projects (Sales opportunities, enterprise RFPs, SME programs, internal enablement, etc.)