Staff Customer Solutions Engineer, Plume Design
$138-162.5k
+ Bonus and equity
More information about location
Platform for communications service providers
Be an early applicant
Platform for communications service providers
501-1000 employees
Be an early applicant
$138-162.5k
+ Bonus and equity
More information about location
501-1000 employees
Company mission
To keep you in the flow with any experiences you turn on.
Role
Who you are
- Hands-on Technical Experience: Strong hands-on experience in the configuration and deployment of software and hardware, including Wi-Fi, networking equipment, and cloud services. A fundamental understanding of cloud architectures and AI principles is essential. Deep understanding and knowledge of Residential and SMB Gateways is a big plus
- ISP SaaS Experience: Proven experience working with ISPs to deploy large-scale SaaS network solutions to millions of endpoints
- Communication & Collaboration: A track record of developing and maintaining professional, cooperative relationships with all levels of staff and customers
- Networking & Cloud Certifications: Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred
- Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues in a fast-paced environment
- Experience: 5+ years of related experience working with network, security, SaaS, and/or AI industries
- Education: A BS/BA degree in a relevant field or equivalent work experience
- Industry Knowledge: In-depth industry knowledge and a strong understanding of SDN and wireless technologies, solutions, and product offerings are preferred
- Communication Skills: Advanced written and oral communication skills
- Travel: Ability to travel >70% of the time
What the job involves
- Plume is seeking an experienced and highly motivated Staff Customer Solutions Engineer to join our dynamic team. As a key technical advisor, you'll work directly with Internet Service Providers (ISPs), acting as the bridge between their business needs and our cutting-edge solutions. You'll play a crucial role in the sales process, from initial discovery to successful deployment, ensuring our partners achieve maximum value from our products
- This is a fantastic opportunity for a technically adept individual with a passion for networking, cloud, and AI who thrives in a customer-facing role
- Technical Trusted Advisor: Engage with ISPs to deeply understand their technical and business requirements, and then effectively demonstrate how Plume's solutions can meet and exceed those needs
- Product Demos & Trials: Conduct compelling product demonstrations and manage complex proof-of-concept (PoC) and field trials, showcasing the tangible benefits of Plume's technology
- System Integration: Collaborate with our internal Customer Engineering, Product Management, and Operational teams to understand and deliver Plume's solutions within a customer's ecosystem. You'll work to integrate our solutions into their existing BSS/OSS, CRM, ticketing, and AI platforms using APIs and other integration methods
- Sales Enablement: Work closely with the sales organization to drive revenue, achieve sales quotas, and contribute to the overall growth of the business
- Presentations & Events: Prepare and deliver high-impact presentations, including Quarterly Business Reviews (QBRs), and represent Plume at industry events and conferences
- Product Development Input: Provide valuable feedback to our product and engineering teams based on customer requirements and market trends, helping to inform the development of new features and solutions
- Technical Support: Offer prompt local and remote technical support for PoCs, lab trials, and deployment ramp-ups, ensuring a smooth and successful customer journey
- Industry Expertise: Continuously research and stay up-to-date on the latest industry standards and emerging technologies in networking, cloud architectures, and AI
Our take
Smart devices within the home have become the norm, but Plume Design believes that this influx of revolutionary home tech is only as smart as the networks that support them. With many issues concerning smart devices, treatment is reliant on generic WiFi, unsafe networks, and expensive analysis. Plume Design remedies this with cloud-controlled internet platforms that are defined by the needs of the devices that use them.
With home office setups now the norm, Plume has fast become a necessary service for many small businesses and casual users. Its smart Wi-Fi networks are ground-level products upon which Plume offers more smart home services and it now has more than a billion devices on its network.
With substantial funding behind it, Plume’s post-COVID surge in business was one thing, but keeping up the momentum throughout the 2020s is quite another. Time will tell if the company can continue on its upward trajectory. But as long as it keeps its networks fresh (as it did in 2022 through its partnership with opensync software agent SamKnows), it shouldn’t have a problem as it scales up.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
LATE VC
Feb 2021
$270m
SERIES E
Total funding: $697.4m
Company benefits
- Lifetime Plume HomePass membership
- Allowance for home-office set up
- Monthly data or phone allowance
- Plume employee referral bonus program
- Public transportation reimbursement
- Retirement savings contributions
- Employee discounts
- Patent submission support and incentive award program
- Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location)
- Employee assistance program
- Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location)
- Health and wellness reimbursement and a Premium Strava membership
- Holistic health platform through Walking on Earth
- Generous parental leave policy
- Online and in-person team-building events
- PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good
- Remote/flexible work arrangements
- Professional development opportunities
- Immigration support
Company HQ
Downtown North, Palo Alto, CA
Leadership
Sri Nathan
(Vice President of Major Accounts)Previously Co-Founder & Vice President of Business Development at Menara Networks, Vice President and Executive Consultant at Schema, and CEO at Liwana Technologies and Jasmine Networks.
Fahri Diner
(Chief Servant of Plume's people, customers and stakeholders)Currently Board Member at Kateeva and Tula Technology, Managing Director at Sigma Partners and Proprietor at Skipstone.
Adam Hotchkiss
(Vice President of Customer Solutions)Previously Vice President of Menara Networks, Sales at ADVA Optical Networking, Product Line Management at Qtera / Nortel and Product Manager at Fujitsu Network Communications.
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