Senior Implementation Engineer, Docker
Customer Onboarding, East Coast Time Zone
$140.8-176k
Offers Equity
More information about location
App development platform
Be an early applicant
App development platform
501-1000 employees
Be an early applicant
$140.8-176k
Offers Equity
More information about location
501-1000 employees
Company mission
To increase the time developers spend on innovation, and decrease the time they spend on everything else.
Role
Who you are
- Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role
- Must have direct customer-facing, professional client/customer onboarding experience
- Demonstrated, deep understanding & experience working with SaaS platforms and cloud-based technologies
- Strong cross functional collaboration and customer relationship management
- Excellent problem-solving, and communication skills
- Proven track record of adapting, evolving, and continuously learning about cutting edge technologies
- You are a natural leader
- You are excited to work in a start-up environment; you get in the weeds as part of the team
- You are smart, innovative, and fun. You bring a sense of humor and humility to work every day!
- You maintain a customer-centric mindset
- You love finding solutions to challenging problems
- You are not afraid of conflict and difficult conversations and value transparent communication
What the job involves
- The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub
- Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub
- We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives!
- This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process
- You will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team!
- Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers
- Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
- Iterate and improve on strategies and automations that streamline current workflows and tooling
- Contribute to team knowledge base when finding solutions to common situations
- Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
- Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
- Provide personalized customer onboarding with efficient, automated workflows
- Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability
- Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
- Champion a customer-first approach that balances personalized support with scalable processes
- First 30 days:
- You’ll complete onboarding activities in the first 2 weeks
- You will meet the Customer Engineering, Sales, Operations, Enablement and Support teams
- We’ll dive into the Docker Virtues and the team mission
- You’ll begin understanding the Docker technology and Support tools used in your role
- First 90 days:
- You’ll feel comfortable with the environment
- You’ll meet more people across the company
- You’re engaging with customers and plotting out their individualized onboarding path
- First year:
- You’ve established strong relationships with all team members and cross functional teams
- You’re comfortable executing and improving day to day processes
- You have autonomy over your day-to-day planning of customer onboarding
- Success Metrics:
- Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment
Our take
Docker supplies a hub and desktop solution to simplify the workflow of app development teams. Originally known for popularising the idea of containerising software, it saw itself outpaced by Kubernetes. However, the company has identified a problem with the growing complexity of containerisation, with some apps consisting of dozens or even hundreds of containers - which is what it now addresses.
Docker has had a difficult time in the recent past, with 2019 seeing it sell off its enterprise business, reduce its workforce by hundreds, and change its leadership team. As a well known brand and ecosystem for containerisation, however, it aims to lure developers back to its product as well as to take advantage of the growing global demand for app development.
Returning to focus on developers rather than large companies was certainly a gamble, but one that seems to have paid off. The company has returned to profitability and raised Series C funding in 2022, which is cited to fund hiring new talent, ramping up its business, and continuing to develop and refine its product. It's also embarked on a series of acquisitions to bolster its business, with speculation mounting about its possible sale in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2022
$105m
SERIES C
Mar 2021
$23m
SERIES B
Total funding: $498m
Company benefits
- 100% company paid medical premiums for employees and dependents
- Flexible Time Off Policy
- “Whaleness” Days — At least 1 company wide day off per month
- Employer Paid Holidays
- Generous Maternity and Parental Leave
- Home Office Set Up Budget
- Monthly Technology Stipend
- Training Allowances
- Life and Disability Insurance
- Retirement Plans
- Virtual and In-Person Social Events
- Docker Swag
- Quarterly Hackathons
- Virtual Coffee with Co-Workers
Company HQ
China Basin, San Francisco, CA
Leadership
Don Johnson
(CEO)Previously Executive Vice President of Infrastructure at Oracle, was a Principal Engineer at Amazon and a Lead Software Engineer at RealNetworks.
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