Customer Success Engineer, Endor Labs
East Coast or Central
Dependency lifecycle management
Open for applications
Dependency lifecycle management
21-100 employees
Open for applications
21-100 employees
Company mission
To deliver the impossible - create secure software supply chains that actually make developers more productive, rather than drowning in useless alerts.
Role
Who you are
- Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices
- Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively
- A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up
- Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences
- Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals
- Go to extraordinary lengths to distinguish ourselves through world-class work
- Prioritize quality over speed, and speed over scope
- Desire to work with deeply kind, mission-driven people
- Strive to make the complex simple
- Use first principles to debate ideas, test assumptions, and make decisions
- Seek the truth by putting data above opinions
- Assume good intent and give tactical feedback to help each other get better
- Hold no ego—when our customers win, we all win
What the job involves
- As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps
- Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle
- Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges
- Customize our security solutions to fit into sophisticated customer environments. Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering
- Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful
- Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises
- Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements
- Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance
- Lead and manage technical integration projects, making strategic decisions and providing technical guidance both internally and externally
Our take
Endor Labs is a startup specializing in software supply chain security, with a Dependency Lifecycle Management platform designed to bolster the security of open-source software. Its unique approach to identifying critical vulnerabilities and leading indicators of risk within open-source software components aids developers and solution builders in safeguarding against software chain attacks.
Leveraging advanced graph analysis, its innovative DLM platform not only detects vulnerabilities but also identifies the depth of dependencies within applications. A notable feature is DroidGPT, an AI tool integrating OpenAI's ChatGPT to simplify the identification of secure versions of open-source packages.
With a successful Series A funding round under its belt, Endor Labs is poised for growth. This influx of capital will fuel the expansion of its workforce and bolster its technical capabilities and market outreach. As cyber security concerns oom large, Endor Labs remains steadfast in its mission to meet the escalating demand for secure software development. In doing so, it promises to leave a lasting imprint on the industry through its innovative approaches and solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Apr 2025
$93m
SERIES B
Aug 2023
$70m
SERIES A
Total funding: $188m
Company benefits
- Comprehensive benefits package
- 401(k) plan to help you invest in your future
- Flexible PTO to support work-life balance
- Opportunities for co-working and team meetups to foster collaboration
- A dog-friendly office environment for our pet-loving team members
- Remote work with flexible co-working and team meetup opportunities
- Home office and internet stipend
Company HQ
Downtown North, Palo Alto, CA
Leadership
Varun Badhwar
(CEO)Graduated from the University of Southern California with a BS in Computer Science. Founder and former CEO of RedLock (acquired by Palo Alto Networks). Also co-founded CipherCloud where they served as the VP of Products & Field Operations.
Dimitri Stiliadis
(CTO)Graduated from the University of California with a PhD in Computer Engineering. Founder and former CTO of Aporeto (acquired by Palo Alto Networks). Also co-founded Nuage Networks where they served as the CTO.
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