Technical Account Manager, SpyCloud

• Strong technical acumen and experience influencing change at all levels
• A solid working knowledge of various web technologies with an understanding of APIs and databases
• Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions
• A track record of creating documentation of processes, playbooks, and other information for use by TAMs
• Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects
• Experience translating business goals into technical solutions
• Understands data analytics to identify key performance indicators and perform data analysis to drive insights
• Ability to seamlessly work with the customer's development team
• Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms
• BA/BS/Undergraduate degree required

Desirable

• The Technical Account Manager (TAM) works closely with SpyCloud’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products
• With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and finds solutions that leverage our products and services
• A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate to all levels of the organization
• Project manage enterprise onboarding/integration, ensuring timely and successful launches
• Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters
• Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans
• Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions
• Maintain a deep understanding of SpyCloud’s products
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
• Develop best practices and assets based on learnings from customer engagement to support initiatives to scale
• Be a customer advocate, representing our customers internally
• Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization