UX & Design Team Lead, ServiceUp
Onsite or Remote
Car management platform
Be an early applicant
Car management platform
21-100 employees
Be an early applicant
Onsite or Remote
21-100 employees
Company mission
To create the best experience in car repair while empowering the 200,000+ independent auto shops to build stronger relationships with their customers and compete in the new economy.
Role
Who you are
- 7+ years of UX/UI design experience, with at least 2+ years in a design leadership or management role and/or a strong desire to be a player/coach as a Team Lead
- Proven experience in SaaS, managed services, logistics, or enterprise-grade platforms with complex operational workflows
- A strong portfolio showcasing complex workflow design, user-centric research, and elegant UI solutions
- Mastery of Figma and industry-standard design tools
- Expertise in user-centered design, service design, and design ops best practices
- Strong communication skills for presenting ideas clearly to business stakeholders and cross-functional teams
- A point of view on design principles and best practices, with experience refining UX through collaboration with engineering teams
- Experience in AI or automation for prototyping or workflow design is a plus
- A data-driven mindset that blends qualitative and quantitative feedback to drive design decisions
- Familiarity with front-end technologies (e.g., React, MUI) is a plus
What the job involves
- At ServiceUp, we’re looking for a Senior Manager, UX & Design to lead and grow our design team while owning the full product design lifecycle—from research and customer journey mapping to high-fidelity UI and workflow automation. You’ll be at the forefront of how ServiceUp creates user-first, AI-enhanced, and data-driven solutions for complex repair logistics
- This role balances hands-on design with strategic leadership—guiding designers in developing software interfaces, ensuring best-in-class interaction design, and enhancing the ServiceUp platform experience. You’ll mentor designers, champion design excellence, and collaborate cross-functionally to deliver intuitive, scalable solutions
- Team Leadership: Oversee and mentor a growing UX/UI team, ensuring high standards in interaction design, UI, and human-centered design
- Creation and Craft: Lead the design of workflows, user prototypes, wireframes, high-fidelity mockups, and visual designs that balance function and elegance
- User-Centered Advocacy: Champion user-centered design principles and build empathy for end-users (internal and external) through research, usability testing, and real-world feedback
- Strategic Guidance: Set direction for design strategy, align with ServiceUp’s business objectives, and define scalable UX principles, playbooks, and systems
- Cross-Functional Collaboration: Collaborate closely with Product, Engineering, and Operations to align design efforts with development requirements and business needs
- Mentorship: Serve as a direct manager and mentor to designers, modeling exemplary behavior and defining what constitutes great design
- Innovation Facilitation: Lead teams through ideation, feasibility assessments, and design workshops to enhance design and development processes
- Design Quality Assurance: Conduct design reviews and ensure consistency and quality across workflows and systems
- Design Planning: Create design plans that align with product releases and drive user experience metrics and outcomes
- Culture Building: Foster a strong design culture that grows design practice and inspires teams to do their best work
- AI and Automation: Leverage AI and automation tools to prototype, streamline processes, and enhance complex workflow design
- Data-Driven Decision-Making: Analyze behavioral insights, research findings, and product data to inform and refine design decisions
Our take
Despite $150 billion being spent on auto repair each year, the industry is fragmented. ServiceUp is making car maintenance more convenient by connecting consumers, via its app, to an expert car care advocate who manages the entire repair process.
The autotech company has plans to be an all-in-one platform for car maintenance, offering a unique model that essentially brings the ease of food delivery to the auto repair industry. Its innovative service is seeing success, notably growing its revenue by 20% month-over-month in its founding year, and has built out its repair network to over 150 auto shops across multiple US states.
Already, the market response has been strong. ServiceUp will only strengthen as it uses its 2022 Series A funding to accelerate expansion into new markets, invest in machine learning and artificial intelligence capabilities, product and business development, and expand field operations.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2022
$14.5m
SERIES A
Total funding: $14.5m
Company HQ
Los Gatos, CA
Leadership
Brett Carlson
(CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
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