Manager of Investor Services, Upstart

• 5+ years of experience in operations, program management, business operations, strategic operations, investor operations, or a related field
• Demonstrated success leading complex cross-functional initiatives involving multiple stakeholders and competing priorities
• Experience driving operational execution, managing escalations, and improving business processes in a fast-paced environment
• Strong organizational, analytical, and problem-solving skills with the ability to navigate ambiguity and drive outcomes
• Proven ability to influence stakeholders and build alignment without direct authority
• Excellent written and verbal communication skills, including experience communicating with senior leaders and cross-functional partners
• Experience balancing strategic thinking with hands-on execution

Desirable

• Upstart's Investor Services team partners with institutional investors that provide the capital powering Upstart's lending platform, ensuring they can efficiently purchase, fund, and manage investments across Upstart's growing suite of products
• The team oversees the end-to-end investor lifecycle, including diligence, onboarding, loan sales, investor operations, and new product readiness, while partnering across Capital Markets, Product, Engineering, Legal, Operations, Treasury, and Compliance teams to deliver a seamless investor experience
• As the Investor Enablement Operations Manager, you will serve as the operational backbone of the team, driving execution across complex cross-functional initiatives, improving operational governance, and helping scale the processes that support Upstart's investor platform
• This role is ideal for a highly organized operator who enjoys solving ambiguous problems, driving alignment across teams, and building systems that improve how work gets done
• Drive execution across strategic Capital Markets initiatives, ensuring workstreams remain coordinated, on track, and aligned across multiple teams
• Own operational governance by improving visibility, accountability, prioritization, and execution across diligence, onboarding, loan sales, investor operations, and new product readiness
• Lead cross-functional programs involving Capital Markets, Product, Engineering, Legal, Operations, Treasury, and Compliance to deliver investor-facing initiatives successfully
• Manage investor-impacting operational escalations, identify risks early, remove blockers, and drive timely resolution
• Design and implement scalable operating mechanisms, processes, and governance frameworks that improve organizational efficiency and reduce execution risk
• Partner with leadership to improve operational readiness for new investors, products, partnerships, and strategic business initiatives
• Identify opportunities for automation, AI adoption, and process improvement to increase organizational leverage and reduce manual work
• Develop reporting, metrics, and operating cadences that improve decision-making and provide greater visibility into organizational health