Forward Deployed Engineer, Persona

• An engineering background in technical fields such as software engineering, data science, or mathematics
• Strong investigative and debugging skills on complex systems, ideally with integrations spanning both internal and external systems
• Ability to clearly communicate complex technical ideas to both technical and non-technical audiences
• Curiosity, creativity, and a drive to solve hard, open-ended problems

Desirable

• We are looking for an outcome-oriented Forward Deployed Engineer to deeply partner with our most strategic customers to help solve their identity-centric operational challenges and build cutting-edge identity solutions
• In this role, you’ll wear many hats — leveraging your technical expertise across solution design, customer integrations, and full-scale implementations
• You’ll embed directly with account teams and bring insights back into the product teams by being hands-on with every aspect, from initial design, through successful deployment, to large-scale expansions
• Embed into account teams working with strategic customers, serving as a technical thought partner in designing custom identity solutions
• Use Persona’s platform to solve customer problems and bring customer insights back to product teams to inform and influence long-term product roadmap
• Design, build, and deploy custom integrations between Persona's platform and customer systems
• Troubleshoot complex technical issues, proactively monitor integration health, and implement enhancements to existing deployments