IT Support Specialist, OpenGov
5 days a week in office
Cloud ERP software for the public sector
Job no longer available
Cloud ERP software for the public sector
501-1000 employees
Job no longer available
5 days a week in office
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- The ideal candidate will bring a history of excellent customer service, a great attitude, and proven technical aptitude to ensure a stellar employee IT experience both in our offices and remote
- Possess a minimum of 2-3 years of experience in a corporate IT support role, with demonstrated proficiency in troubleshooting and problem-solving
- Excellent communication and interpersonal skills
- Demonstrate proficiency across multiple platforms, including OSX, Windows, iOS, and Android
- Familiarity with Okta and an understanding of modern Identity Management processes and protocols is preferred
- Proficiency in endpoint management systems such as Jamf and Intune
- Experience with video conferencing equipment
- Working knowledge of Google Apps, Office 365, and Atlassian tools preferred
- Functional experience in an agile work environment
- Capability to lift objects weighing up to 50 pounds
- A proactive problem-solving approach with a hands-on attitude
- Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
- Ability to collaborate seamlessly across departments to continually enhance our employee support services
What the job involves
- The IT Support Specialist will provide fast, friendly, and helpful technical assistance across laptops and systems, prioritizing in-person customer support for OpenGov offices
- Maintain in-office presence five days a week to promptly and effectively address support requests
- Oversee the upkeep of office systems, including video conferencing equipment, networking infrastructure, and audio-visual equipment
- Execute troubleshooting, both remotely and in-person. Install, configure, and maintain computer hardware, software, and peripheral devices, ensuring they are up-to-date and functioning optimally
- Deliver exemplary support to our in office employees
- Document IT processes and services and provide detailed documentation on support requests
- Manage assets for hardware and software, ensuring optimal resource allocation
- Contribute to project teams, ensuring the successful implementation of new systems or upgrades
- Undertake repairs, maintenance, and installations of computer hardware and software
- Provide comprehensive training to end-users on IT systems, offering open office hours, one-on-one sessions, helpdesk articles, and recorded instructional videos
- Travel to various sites as required to deliver advanced technical support to OpenGov facilities
- Implement and enforce IT security policies and procedures, including data backup, antivirus, and user access controls to safeguard company data
- Provision and deprovision end-user access to OpenGov’s software systems
- Provide an exceptional onboarding experience to OpenGov employees
Our take
As the world digitises, governments must innovate their operations to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualise operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
China Basin, San Francisco, CA
Leadership
Zachary Bookman
(Co-Founder & CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
Salary benchmarks
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