Technical Account Manager, Mattermost
$113-150k
Plus stock options
Software development collaboration platform
Open for applications
Software development collaboration platform
101-200 employees
Open for applications
$113-150k
Plus stock options
101-200 employees
Company mission
Mattermost’s mission is to make the world safer and more productive by developing and delivering secure, open source collaboration software that is trusted, flexible and offers fast time-to-value.
Role
Who you are
- This is a highly technical role for people who also enjoy interacting with and enabling customers to unblock the power of Mattermost’s product
- You have a growth mindset and you constantly seek to understand blindspots and challenges - whether it’s a customer’s unique need or interacting with new technologies
- You feel comfortable tackling issues, enjoy digging into technical details with customers, and are energized by solving challenges across a diverse range of technologies from databases to Docker, and cross-platform mobile development to RESTful web services
- 5+ years Technical Account Management, Customer Support, hands-on Solution Engineering or equivalent experience - developers interested in working directly with customers are highly encouraged to apply
- Ability to read and understand code in one or more modern programming languages and SQL is essential
- Proficiency in Linux is required, with the ability to navigate and troubleshoot Linux-based services. This includes: network troubleshooting, log analysis, and service management
- Practical experience with containerization technologies such as Docker and Kubernetes is required
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms
- Experience using Git/Github and Bash
- Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives
- Excellent presentation skills for communicating advanced technical concepts
- Experience leading and crafting technical solutions, engaging with, and motivating change across multiple levels of IT executives and organizations
- Experience with AWS or Azure is a plus
- Past success in critical infrastructure industries including defense, cybersecurity, communications, manufacturing, or other vital functions
- Ability to travel up to 15%
What the job involves
- In this role, you will serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams
- A key part of your job will be to identify and architect the key points of integration for the Mattermost platform within the customer's environment and work with the customer to implement these integrations utilizing customer, or partner-led development expertise
- Delivering our predefined Onboarding Journey process, and helping to evolve this process through continuous improvement will be key
- Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out
- Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability)
- Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments
- Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey
- Capture detailed documentation of customer design and deployment decisions, and onboarding challenges, for sharing with the broader customer and Mattermost teams
- Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams
- Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including: line of business managers, developers, technical architects, and executives
- Serve as the technical lead for all things related to the Mattermost deployment
Our take
Internal collaboration tools that foster virtual working have never been in higher demand. The shift to virtual working environments have changed remote working forever. Mattermost's key product is well-positioned to meet this surge in demand: it is essentially a collaboration platform which offers secure messaging across web, desktop and native mobile devices.
It runs as a server install in your own data centre and can be accessed remotely or locked down so that it only runs internally. That’s a major benefit for any company that needs to comply with industry regulations. Hospitals, law firms, and even government agencies will be drawn to the enterprise-level security features that make the platform nearly impossible to access over the public Internet. This is what sets Mattermost apart from other collaboration platforms like Slack, Zoom and Microsoft Teams.
Currently, Mattermost is powering messaging and collaboration for companies like Samsung, Daimler, SAP and Cigna. With solid foundations and a big prospective customer base, therefore, Mattermost is well set to achieve big things.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2019
$50m
SERIES B
Feb 2019
$20m
SERIES A
Total funding: $70m
Company benefits
- Fully remote work
- Office setup fund
- Coworking space stipend
- Global and regional team meetups
- Growth fund
- Unlimited vacation
- Family and Friends Days
- Async weeks
- Open Source Fridays
- Community hackathons and events
- Health benefits
- 401(k)
Company HQ
Downtown North, Palo Alto, CA
Additional info
- Remote team members must be available between 8am and 1pm California time (GMT-8)
Leadership
Ian Tien
(CEO)Ian previously founded SpinPunch Inc, an award-winning online video game company, and was VP Product at Flickme, a movie streaming startup.
Corey Hulen
(CTO)He was previously CTO & co-founder at Temple AI and Pricini.com. He also has experience in Software Development at Microsoft and VerticalNet.
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