Project Manager, Luma Health

• We are seeking a highly organized, proactive, and empathetic Project Manager to join our Delivery team at Luma
• You are a strong relationship builder who knows how to facilitate cross-functional collaboration and guide stakeholders at all levels, including executive leadership
• Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries
• Exceptional communication, facilitation, and relationship-building skills across technical and business audiences
• Comfortable leading multiple projects simultaneously with a high degree of autonomy
• Adept at navigating ambiguity and bringing clarity through structured planning and execution
• Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track
• Familiarity with implementation best practices and lifecycle management for SaaS platforms
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners
• Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience
• Bachelor's Degree or related field

Desirable

• In this role, you will act as the central point of contact for our customers during implementation, ensuring a seamless and impactful experience without stepping into solution design or technical architecture
• As a Project Manager, your primary responsibility is to drive successful project execution from kickoff through go-live and transition
• You will work in close partnership with our Solution Consultants—who are responsible for system configuration and solution design—to ensure the delivery of value-driven solutions that align with our customers’ goals
• Your focus will be on managing timelines, resources, risks, and stakeholder communication throughout the implementation lifecycle
• You will lead customer engagements with clarity and confidence, proactively managing expectations, surfacing risks, and maintaining alignment across internal and external teams
• Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support
• Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs
• Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform
• Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations
• Proactively identify and resolve project blockers, escalate issues as needed, and keep all parties informed with regular status updates and reporting
• Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction
• Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements
• Ensure alignment with standard methodologies, delivery processes, and documentation protocols