IT Manager, Makers

• Problem-Solving & Troubleshooting – Diagnoses and resolves technical issues efficiently, ensuring minimal downtime and disruption. Strong hands-on experience of IT service support
• Project Management & Continuous Improvement – Manages IT projects, system upgrades, and deployments while proactively identifying opportunities to enhance systems and security
• Communication & Stakeholder Engagement – Explains technical issues clearly to non-technical users, builds relationships, and collaborates effectively across teams
• Attention to Detail & Documentation – Maintains accurate records of IT systems, policies, and security incidents to ensure efficiency and accountability
• Customer-Centric Approach – Focuses on delivering high-quality IT support and solutions that enable staff and students to work effectively
• Ownership & Adaptability – Takes responsibility for IT operations, remains resilient under pressure, and thrives in a fast-paced, evolving environment

Desirable

• Provide comprehensive technical support to staff and students across various channels (Slack, email, phone), resolving hardware, software, and system issues efficiently
• Manage the full lifecycle of IT equipment, including distribution, setup, maintenance, and inventory, ensuring users have the necessary tools
• Effectively manage and prioritise IT support tickets, striving for rapid response and resolution of all issues related to laptops, equipment, software, and systems
• Monitor and maintain IT infrastructure, encompassing servers, networks, and cloud-based systems, to guarantee optimal performance, security, and uptime
• Manage and maintain all system subscriptions and contract agreements with our IT and Tech suppliers, ensuring they are current and aligned with organisational needs, ensuring decisions regarding renewals are taken in sufficient time to consider alternative options
• Conduct proactive systems maintenance, including updates, patches, and performance tuning, to minimise disruptions
• Lead and execute IT projects, such as system upgrades, software deployments, and infrastructure improvements, ensuring timely completion and minimal impact
• Create and maintain detailed documentation of IT processes, procedures, and system configurations, facilitating knowledge sharing and efficient troubleshooting
• Provide training and support to staff and students, empowering them to effectively utilise technology tools and resources
• Collaborate with the IT Coordinator and Operations team to address complex technical challenges and contribute to IT strategy
• ISMS & Certification Management (ISO 27001 & Cyber Essentials Plus)
• Assist in the maintenance and improvement of our Information Security Management System (ISMS), working towards ensuring ongoing compliance with ISO 27001 and Cyber Essentials Plus standards
• Support the management of certification audits, including internal and external assessments, and contribute to addressing any identified non-conformities, with opportunities to learn and grow in audit processes
• Conduct regular risk assessments, implement risk treatment plans, and maintain the Statement of Applicability (SOA)
• Oversee the implementation and maintenance of technical security controls required for Cyber Essentials Plus, including firewall configurations, patch management, and vulnerability scanning
• Contribute to the development, review, and updating of information security policies and procedures, learning best practices and contributing to organisational security standards
• Manage information security incident response, including incident handling, investigation, and post-incident analysis
• Provide information security awareness training and promote a culture of security throughout the organisation
• Maintain accurate documentation of all processes, and security configurations
• Monitor compliance with relevant laws, regulations, and industry standards (e.g. GDPR), and stay informed of evolving security threats
• Conduct regular security monitoring, vulnerability assessments, and penetration testing to identify and remediate security weaknesses
• Prepare and present regular reports on security and compliance status to management, and stakeholders
• Act as the primary point of contact for all security and compliance related questions

• Initial Screen with People Team
• Meet the Ops & Tech Team Scenario-Based Interview
• Final Stage Panel Interview with Director of People & Ops, and CFO