Senior Staff Outbound Product Manager, ServiceNow
ITSM
Office located in Hoekenrode 3, Amsterdam
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
Office located in Hoekenrode 3, Amsterdam
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience: You bring 8+ years as a Product Manager, Product Owner, Consultant, or Analyst within a software product company. MBA or Master’s degree preferred
- Customer Engagement: You have a history in a B2B client-facing role, preferably using the ServiceNow platform to achieve customer success
- ITSM Expertise: You possess a deep understanding of IT Service Management and the agility to master new technical concepts
- Digital Employee Experience: You are familiar with the Digital Employee Experience market and tools, and the challenges of creating a digital-first culture
- AI Expertise: You have a solid understanding of AI, and well-versed in GenAI, and LLM
- Strategic Decision-Making: You excel in balancing the possible with the desirable, taking into account technical feasibility and strategic goals
- Communication Excellence: You're skilled in presenting to large audiences and engaging with customers on an individual basis
- Adaptability and Learning: You think strategically, learn quickly, and communicate impactfully
- Collaborative Spirit: You enjoy and excel in a highly collaborative environment
What the job involves
- As a Senior Staff Outbound Product Manager, your strategic insights will not only shape our product's trajectory but also empower our sales teams and captivate our customers
- You will stand at the vanguard, articulating the voice of the customer and steering our product evolution with compelling narratives and active engagement
- This is your chance to influence the crafting of features and experiences that define our next-generation IT and mobile offerings
- Your technical savvy, empathy for customers, and substantial experience with the ServiceNow platform will be critical as you collaborate intimately with sales, solution consulting, and engineering teams, concentrating on ServiceNow functionalities to heighten our customers' connection to their digital environment
- Strategic Influence: Shape our product roadmap with insights from sales and customer interactions
- Sales and Marketing Alliance: Equip sales teams with insights and materials, and champion our product suite through direct engagement and industry events
- Customer-Centric Vision: Channel the customer's voice into product development for maximum impact and alignment with user needs
- Market Insight: Investigate market trends to inform product strategies, using tools to enhance sales and product usability
- Education and Advocacy: Cultivate educational programs to encourage product adoption and highlight customer success stories
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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