Associate Renewals Manager, GitLab

America

$68-120k

Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC only, and may vary on further locations; + Equity; Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Junior and Mid level

Remote in Canada, US

One DevOps platform

Job no longer available

One DevOps platform

1001+ employees

B2BSaaSDevOps

Job no longer available

$68-120k

Junior and Mid level

Remote in Canada, US

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus
You share our values, and work in accordance with those values

What the job involves

The Associate Renewals Manager reports to the Manager, Renewals or Senior Manager, Renewals
The Associate Renewals Manager is a grade 5
Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals adminstration support to Renewals Managers, and Account Executives
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (2)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $432.6m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company values

Collaboration - We prioritize things that help us work together effectively, such as assuming positive intent, saying “thanks” and “sorry,” and giving timely feedback.
Results - We operate with a sense of urgency and bias for action, and we do what we promise — to each other, customers, users, and investors.
Efficiency - From choosing boring solutions to documenting everything and being managers of one, we strive to make fast progress on the right things.
Diversity, Inclusion, & Belonging - We work to ensure GitLab is a place where people from every background and circumstance feel like they belong and can thrive.
Iteration - We aim to do the smallest viable and valuable thing, and get it out quickly for feedback.
Transparency - Everything we do is public by default, from our company handbook to the issue trackers for our product.

Company HQ

Financial District, San Francisco, CA

Articles

Advice from the CEO of an All-Remote Company (Podcast)

GitLab Introduces TeamOps, A New Practice For All Work Environments

Everything GitLab CEO Sid Sijbrandij does in a day

GitLab spots huge opportunity for DevOps platform as revenue soars

GitLab enters value stream market with new Value Streams Dashboard

Open-source software to speed up quantum research

Quokka Announces Integration with GitLab Inc. Enabling Developers to Deliver High-Quality, Secure Mobile Apps to Market Faster

GitLab Cloud Seed lets developers deploy web apps to Google Cloud

Report: Only 10% of orgs had higher budget for cybersecurity, despite increased threat landscape

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

Diversity, Equity & Inclusion at GitLab

Diversity, Inclusion, & Belonging is woven into our values and everything we do
GitLab is home to many dedicated Team Member Resource Groups
GitLab is a global, multi-cultural organization with team members all over the world

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