TechOps Support Specialist, Monzo
£40-55k
Plus stock options
4-5 days a week in office
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£40-55k
Plus stock options
4-5 days a week in office
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You’re comfortable working in a technical team that deals with a wide range of technical issues every day
- You’re comfortable presenting technical information to groups of people
- You're passionate about helping people as well as creating an inclusive support environment
- You can communicate technical solutions to people with wide ranging levels of technical expertise effectively
- You're experienced in troubleshooting macOS
- You have an understanding of basic networking
- You love learning on the fly and sharing your knowledge with others
Desirable
- You’ve got experience of managing macOS, Windows or ChromeOS devices using mobile device management
- You’ve got experience in Google Workspace, Slack administration or Okta administration
- You have experience automating common tasks
- You have experience in programming languages such as Python
What the job involves
- We're looking for an ambitious and talented TechOps Support Specialist to join our support team based in our London office
- In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong
- This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone
- Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow
- In addition to caring deeply about people, we are also passionate about technology
- We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts
- We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them
- As part of the wider TechOps team you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work
- As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem
- You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers
- Whilst the role is varied, and no two days are exactly the same
- Answering technical queries and questions in Slack
- Helping people resolve their issues face to face or using a video call
- Ordering laptops and peripherals
- Delivering laptop onboarding sessions for new Monzonauts
- Managing macOS devices using Jamf
- Carrying out basic admin actions across our various SaaS platforms
- Managing and Supporting our Audio/ Video hardware & Events
- Working shifts of either 08:00-17:00 or 09:00-18:00 (Monday-Friday in our London Office)
- Out of Hours on-call rota to support our people in urgent situations outside of our standard business hours. (This comes with an additional compensation payment)
Application process
- Our interview process consists of two main stages:
- Recruiter call
- 30 minute interview with the Hiring Manager
- 2 hours of technical and behavioural interviews
- Our average process takes around 2-3 weeks but we will always work around your availability
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
42% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$446.1m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company values
- Be hard on problems, not people 🙌 We create supportive communities to help people thrive.
- Make a difference 🚀 We solve real problems, working on things that have the biggest impact for our customers and each other.
- Help everyone belong 🤗 We’re building a bank for everyone. We embrace differences and make sure everyone feels welcome.
- Think customer first; grow Monzo safely 🥕 We always do what's best for customers. It's the right thing to do and the safest way to grow.
- Default to transparency 🎤 We’re open with each other and customers unless we have good reason not to be.
- Think big, start small, own it 🌲 We’re ambitious and shoot for the moon, working iteratively to get the best results.
Company HQ
City of London, London, UK
Articles
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
People progressing
Joined in the Customer Operations team. Moved to be a Financial Crime Analyst after 5 months. Then moved again to be a Business Analyst after 2.5 years. Currently working as a Senior Product Manager.
Share this job
View 32 more jobs at Monzo