Partner Sales Manager, Cresta
Five9
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed
Real-time intelligence for contact centers
Job no longer available
Real-time intelligence for contact centers
201-500 employees
Job no longer available
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- 5–8 years of experience in partner management, alliances, sales, or business development within enterprise software, SaaS, or contact center technology
- Strong preference for candidates with existing Five9 relationships, particularly within sales, alliances, or partner organizations
- Sales background strongly preferred, including experience carrying or supporting a quota and working active enterprise deals
- Demonstrated experience selling with or through partners in a co-sell or alliance-led motion
- Familiarity with contact center ecosystems and platforms; Five9 experience is a significant plus
- Strong communication skills, with the ability to engage effectively with partner stakeholders and internal sales teams
- Proven ability to manage multiple opportunities while maintaining strong attention to detail and follow-through
- Strong collaboration and influencing skills, able to drive outcomes without formal authority
- Results-oriented mindset with the ability to measure progress, identify gaps, and take corrective action
What the job involves
- The Partner Manager, Five9 Alliance will be a dedicated individual contributor responsible for scaling and operationalizing Cresta’s strategic partnership with Five9 across the United States and Canada. This role is fully focused on driving joint pipeline, revenue, and customer success outcomes through close alignment with Five9 and Cresta’s field, sales engineering, and customer teams
- This is an execution-heavy role, well suited for a candidate with a sales-oriented background who understands how to drive opportunities from initial engagement through close in a partner-led environment. The Partner Manager will serve as the primary day-to-day owner of the Five9 relationship, leveraging existing relationships where possible and building new ones to accelerate joint success
- Success in this role will be measured by partner-sourced and partner-resold pipeline, deal progression and conversion, expansion within joint customers, and the overall momentum and health of the Five9 partnership in North America
- Five9 Partnership Execution
- Own the execution and growth of the Five9 partnership in the US and Canada, with full focus on a single strategic alliance
- Act as the primary point of contact for Five9 alliance counterparts, maintaining strong working relationships across sales, alliances, and technical teams
- Execute against the joint partnership strategy, ensuring alignment with Cresta’s North America go-to-market priorities
- Collaborate closely with the Director of Global Technology Partnerships and serve as a local execution arm of the global technology partner strategy
- Pipeline & Revenue Enablement
- Work closely with Cresta and Five9 broader North America field teams to source, qualify, and advance joint opportunities
- Support co-selling motions by aligning account plans, facilitating introductions, and coordinating joint deal activity
- Apply sales discipline to partner opportunities, including pipeline management, forecasting support, and deal progression
- Track and manage partner pipeline, ensuring clear ownership and next steps
- Reporting & Operational Excellence
- Track key partnership KPIs including pipeline, bookings, win rates, and engagement metrics
- Provide regular updates to partnerships and sales leadership on progress, risks, and opportunities within the Five9 alliance
- Identify friction points in joint execution and proactively work cross-functionally to resolve them
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls a year, Cresta has been afforded a massive opportunity if it can continue to improve this aspect of business for its clients. The company has already been recognised as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
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