Head of Customer Success, DevRev
$165-189.8k
+ Equity
Office located in Palo Alto, CA
Dev-centric CRM platform
Open for applications
Dev-centric CRM platform
501-1000 employees
Open for applications
$165-189.8k
+ Equity
Office located in Palo Alto, CA
501-1000 employees
Company mission
DevRev's mission is to leverage data, design, and machine intelligence to empower developers to build, support, and grow their revenue.
Role
Who you are
- We’re looking for an experienced and passionate Customer Success leader who can operate at both strategic and tactical levels
- You will thrive here if you’re action-oriented, data-driven, and relentless about earning customer trust, even in difficult situations
- 10+ years of experience in Customer Success, Account Management, or Professional Services, with 4+ years leading teams in high-growth SaaS environments
- Proven track record of building and scaling CS teams that serve enterprise and technical audiences
- Deep understanding of SaaS metrics and a data-first approach to decision-making and performance management
- You lead from the front—balancing strategic thinking with a bias for action and a hands-on approach when needed
- Excellent cross-functional collaborator who can influence without authority and drive outcomes across Product, Sales, and Support
- Comfortable in ambiguity and energized by fast growth, high expectations, and big opportunity
- Experience supporting customers in technical domains such as DevOps, AI, or APIs is a strong plus
What the job involves
- You’ll set the vision and strategy for Customer Success globally, lead a high-caliber team, and be a key voice across the company, influencing product, go-to-market, and support decisions
- You will be expected to elevate customer experience through data, urgency, and trust-building, ensuring customers see meaningful outcomes from day one through long-term partnership
- Set and scale the global Customer Success vision, strategy, and operating model aligned with company growth, especially in the enterprise space
- Lead and grow a team of CSMs, coaches, and strategic customer partners across multiple geographies and customer segments
- Drive urgency and action across the team to resolve customer challenges, accelerate value realization, and exceed adoption and retention goals
- Establish playbooks for onboarding, success planning, renewal, and expansion that are agile enough to serve both fast-moving startups and complex enterprises
- Use data rigorously to manage team performance, customer health, and risk, and proactively solve churn or adoption blockers
- Champion the voice of the customer in product and GTM decisions. Collaborate tightly with Product, Engineering, Support, and Sales
- Navigate complexity and lead through ambiguity with clarity, urgency, and trust—especially in high-pressure customer situations - by establishing frameworks and metrics for accountability
- Foster a customer-first culture across the organization that prizes ownership, responsiveness, and excellence. Promote deep understanding of customer organization, including how to engage with end-users, build champions, and drive grassroots product advocacy that scales
Our take
DevRev helps developers build better products for customers through a platform that connects them to the revenue their applications generate. Their headless, dev-centric CRM hopes to help developers clock technical issues faster by showing more directly how customers use their products.
When the company emerged from stealth mode in 2021, they were already well backed by considerable funding and a highly experienced leadership team. Collating and usefully displaying customer feedback for developers, especially using AI and machine learning, is a tough nut to crack. So the DevRev has been savvy in front-loading talent and investment.
The founders’ previous venture Nutanix saw huge success, reaching Unicorn status before going public in 2016. DevRev and its team reached the same in 2024 off the back of Series A funding. This ambitious startup has already delivered the first iteration of what it hopes will become the largest global developer relations product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
117% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2024
$100.8m
SERIES A
Jul 2021
$50m
SEED
Total funding: $150.8m
Company benefits
- Life, AD&D, & disability insurance
- DevRev learning modules
- Relocation reimbursement
- 401k
- Work from home opportunities
- Health insurance
- Unlimited PTO
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Dheeraj Pandey
(Co-Founder & CEO)They started out as a Software Developer at Trilogy Software, Zambeel and Oracle. They co-founded Nutanix and are a current board member of Adobe.
Manoj Agarwal
(Co-Founder & President)They worked as Senior Engineering Manager of EFI and Director of Engineering at SanDisk. They were also SVP Engineering at Nutanix.
Salary benchmarks
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